We had our car towed to this shop as the engine was knocking. When the tech called me to tell me that the repairs were going to be over $4K, I told him that I was going to have the vehicle towed to my home and that I needed time to coordinate with my wife and the tow company to arrange the pick-up. At no time did they tell us verbally or in written form that they charge a $100 per day storage fee. When my wife went to get the car and have it towed, they strong-armed her for the storage fees and would not release the car to her without paying for them. This is not how you do business, and it is probably why their lot was mostly empty. In fact, per the Federal Trade Commission, they broke the law: all ancillary fees, like a storage fee, need to be disclosed in full to the customer IN ADVANCE - not at point of sale. Had they told us day one of the fees, we would have made every effort to get the car towed the same day. They didn't, and would rather charge their customers. In fact, mechanics are legally allowed to hold your car ransom if you do not pay for the services they charged you in full, and this shop took advantage of this law strong-arming my wife into paying for the fees. I will take this down if and when they refund me the $400.00 that they owe us. Do not go here - if this is how they "nickle and dime" people over storage fees, imagine all of the "work" that they are charging customers that are simply fabricated ancillary fees. And what's worse is that they will hold your car until you pay in full! Take your car somewhere else and do not trust this shop. UPDATE: I contacted the Better Business Bureau who informed me that Lifetime Automotive refused to discuss my claim, which tells you everything that you need to know about this business. Their BBB report will take a negative hit for the next 3 years, all because they refused to reimburse me for fees that should never have been charged in the first place. They can hide behind the Mechanics Lien, but they can't hide how poor their customer service is. Shame on them.
View on GoogleLifetime Automotive Center
Mechanic in Pittsburgh, PA
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About This Shop
Proudly serving drivers in Pittsburgh, NY, this facility offers specialized expertise in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Google Reviews
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I would highly recommend Lifetime Auto Brad has been so helpful and Joe one of their mechanics is very informative and I was very happy with his work. And believe me I can't say that about other mechanics that I have been to. I have a garage 2 minutes from where I live. I would rather drive the extra distance to Lifetime Auto because they are worth it !
View on GoogleThey told me my leaky front tire leaked around the rim and re-seated it. Unsuccessful. I took it back and they looked again. They sent me on my way, but put the front tire onto the rear axle (no idea why they even touched the rear). Now I have a leaky rear tire and out-of-balance tires on both front and rear. If these problems appear with a minor repair, would you trust them with something significant -- not I!
View on GoogleMy car was towed here with a bad distributor. When I got my car back, the gauge cluster did not work. I checked into it, and found the check engine light bulb missing. The car was throwing codes because, instead of simply removing a spring clamp, whoever worked on my car chose to snap off the hose connector. That was the first and last time I took my car there.
View on GoogleI've been going to Lifetime and Brad for over 10 years now, taking a slew of vehicles (foreign and domestic). Their service is always impeccable, the turn around is quick, and the prices are quite reasonable. The quality and convenience of this location is wonderful considering most dealerships are located outside city proper.
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5711 Forward Ave, Pittsburgh, PA 15217, USA
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