Schafer's Auto Center

It was a nice experience visiting this clean and organized shop. Thank you for the courtesy oil/filter change. Not many shops can afford this anymore. I was very satisfied with the front counter reception, the upstairs waiting room with service area windows, and the thorough multi-point inspection with photos, recommendations, and cost estimates! I’ll shall return in the future and also recommend to friends and neighbors!

I’d like to preface this by saying I had a great experience during my first visit here. The front desk was helpful, funny, and extremely transparent. I even went on to rave about how nice it was to speak to such friendly, honest people! With that said, I am disappointed with the service I received with the technician that worked on my car & the response from the manager at this shop. I do not like addressing concerns publicly & brought my concern to the attention of the manager first in hopes for some clarity and to know my concerns would be addressed to the technician privately that worked on my car. When I make a mistake or need correction in my line of work, I happily receive any opportunity to improve and be better. I am a nurse & this is crucial. Unfortunately, the manager quickly dismissed any possibility of error on their end, even though my car has not been touched since my inspection with this shop. To explain, I do very little mechanic work on my Subaru, but what I can do I take pride in. This includes changing brake pads and rotors. I finally got around to changing my brake pads this weekend and while attempting to remove a lug nut, found that it was cross-threaded and obviously tightened with an impact wrench. As you can imagine, I had to recruit help (from family) to remove this lug nut which in turn broke the lug bolt. I fully recognize this is a minor inconvenience, especially in the scheme of cars. Unfortunately for me, it added a significantly greater amount of time and work; though I was able to replace the broken pieces and complete the full brake pad change. It’s my fault that it takes me 4 hours to do the work one mechanic can do in an hour. My car is completely fine at very little extra cost to me for a few new lug nuts and bolts. If anything, I was considering returning to this shop if I had known my concern was raised and that it wouldn’t happen again. Instead, the manager misquoted me and I’m not even sure the email was even glanced over for typos? In the service industry, it’s never possible to address everyone’s concerns and I’m well aware of this. I didn’t expect anything much but to know my concerns were heard and that feedback would be provided. “Not sure about this?” Is not how you address a concern, whether major or minor. 5/5 stars to the front desk, you all are great! And whoever answers the phone most of the time - I appreciate your candor and humor. Thank you in advance to anyone that suffers through reading this 🤣. I can see why this shop is highly recommended; though, I wish my experience was better. Appreciate the great work you all do!

I recently came here for an emissions test, and I cannot recommend this place enough! Not only do they have excellent prices, but the entire team is completely professional and incredibly warm. You can tell they truly care a lot about their customers, and I experienced a deeply human level of care there - something that is honestly so hard to find at other general repair shops in Philadelphia. The whole experience was just incredible. I especially want to highlight Jennifer - she quite literally saved my life! Her customer service was absolutely impeccable, warm, and highly efficient. I am so grateful for her help. I will definitely be coming back here for all my future car repairs and maintenance. If you are looking for a reliable shop, this is it. Highly, highly recommend!

My engine light and drive light started blinking, I immediately called Shafer’s because I have used them before. They told me to come on in and they were able to atleast give me a diagnosis and they had the part the next morning and it was installed way earlier than I was told. Their service and professionalism is awesome as well as the customer care. My part was warrantied which was amazing. Thanks so much highly recommend Shafer’s

I was recommended by a friend of mine. They did an assessment of my vehicle, and provided an in-depth description of the scope of work that a non-auto person could understand, lol In my situation, it wouldn’t make sense to move forward with it as the value of the car was not worth it. But with that said, the experience provided was of the utmost professional and over-the-top amazing customer service. I will recommend them to anyone and will certainly go back for any future needs.