PSI PROformance Inc

**Beware STI owners** I thought really long about posting this review, but I am so angry and disappointed about the damages on my car and lack of communication from this shop that it needs to be said. I would not bring any vehicle to this shop even if you paid me to. After recently moving to PA, my husband and I were searching for a shop that would be on par to any of the New York/New Jersey shops that we were used to. We saw that PSI Proformance had great reviews so we thought we would give it a try since they have worked on many STI's previously. We brought our recently purchased Series White STI to this shop for a wheel alignment, corner balancing and for them to look over my sway bar install. Simple enough right? Travis, the owner of the shop, gave my husband and I, a tour of the shop upon arrival. After seeing all the cars that they work on and having a conversation with Travis, he made it seem like we could trust him with our car - we were surely mistaken. First, Travis contacted us and indicated that we installed our sway bar backwards. Ok? We aren't mechanics, maybe we installed it wrong? Then, the car was brought to a third party shop to get the corner balancing and alignment done. Fine, maybe they don't have the machinery to do so? After a couple of days, we picked up the vehicle around closing time and immediately noticed something was off on the way home. The steering wheel was crooked. The next day we did a full look over of the car and also noticed a gash on the side of the rear driver side door. We are very meticulous with our vehicles and we are for certain that the scratch was not there prior to the drop-off. We had suspicions and were hesitant on bringing the vehicle back for further damages. So we decided to bring the car to a local shop just to look over the alignment and sure enough, it was completely off. We contacted Travis right at that moment and he indicated that he would give us a partial refund for the alignment. Then, we also found out that the sway bars were installed BACKWARDS, so we basically had them installed correctly the first time. The sway bars being installed backwards caused the inner tie rods to grind against the sway bars and damage them. We then called back, however the receptionist indicated that Travis would call us back. He never did. We called multiple times throughout the week requesting to speak to Travis, but it was radio silence. We had paid $700 for the shop to re-install a sway bar backwards, have our rear door scratched, have alignment completely off, and who knows if the corner balancing was actually done correctly. Our car had more damages when it was finished than when we brought it in. We ended up bringing our car to Prime Motoring (202 US-46, Hackettstown, NJ 07840) for a full build, where they are actual professionals and not amateurs who install sway bars backwards. Stay away from this place!

I brought my 2015 Audi A3 to PSI for a turbo muffler delete installation. Shortly after the work was performed, my vehicle developed EPC and boost-related issues that ultimately led to an expensive turbo replacement. I raised my concerns with PSI and provided documentation from another shop regarding the diagnosis. While PSI disputed that their work caused the issue, there were multiple email exchanges regarding the situation and the possibility of a goodwill contribution. On May 18, I was asked what amount I believed would be reasonable as a goodwill contribution. After continuing to pursue the matter, I never received a resolution and communication eventually stopped. I understand that mechanical failures can happen and that disagreements over the cause of a failure are not uncommon. However, I am disappointed with how this situation was handled and with the lack of follow-through after a goodwill contribution was discussed. Based on my experience, I cannot recommend PSI.

I brought my 2004 Forester XT to Travis and the guys at PSI after I had tuning work done at R/T Tuning. After they blew the Motor, PSIProformance went and assisted me with fully swapping my XT into a STi,. I have had at least 7 cars over the past 10 years at PSI, and Travis has always assisted me. Things did come up here and there, and I did have to do a bit of following up with them. However this is expected with performance and custom fab work. Overall the car was professionally built, and any to all issues were corrected. These guys are truly professional and are amazing at their trade. Highly recommended! TELL TRAVIS I sent you!

I took my s2000 there after a supercharger install. They were very helpful and willing to take the time and explain the process over the phone and on email. Travis runs a great shop and his tuner took his time with the car. It never felt rushed and they helped with a coolant bleed issue in the middle of the dyno runs. Honestly, probably the best experience I’ve had at a shop.

Top notch work, Travis and his crew went above and beyond my expectations. Definitely will do business with them again in the near future and will recommend to anyone looking to get any work done on their vehicle. Thanks again got the GT-R back on the road.