Mr. Tire Auto Service Centers

I had called in on Wednesday 6/3 to make an appointment for Thursday 6/4. I had little confidence already that things would run smoothly, as I had asked for my brake pads to be replaced, an oil change, and an inspection. When I got the email confirmation, there was no mention of the brakes. I had dropped my car off Wednesday night, and left a note on my car window with my contact info, and listed what needed to be done. When I called on Thursday morning at 10:00am ( my appointment was for 730) to check the status, I was told they had my car but had no idea what they were supposed to do, they didn't see the appointment and didn't read the note on my car. I emailed them a copy of my insurance card and registration- I got a reply email " NEED INSURANCE CARD". I did email the insurance card. I had to keep calling to get status updates. I made it clear that I had a $450.00 budget, and was promised before any work was going to be done I would get a phone call with prices. I was not given the price on the oil change prior to that being done. I was initially told I need new back brakes and rotors, new control arms, new running lights, new cabin filter, new front tires and rear struts. I quickly told the gentleman that I had just had my back brake pad, calipers and rotors done last month- and he then stammered and said " Oh, I must have read what the mechanic wrote incorrectly". I had little faith that I was not being lied to at this point, because I'm a female. I was called " hun" at least 20 times at this point. I was then given a price of $2,892. I then asked what was necessary for the inspection only- he repeated " $2,892". . I told them to just do the front brake pads, the emissions inspection and the oil change, and sent a picture of a coupon I had for the oil change, that offered a free tire rotation. The tires were not rotated. I had to call back a few hours later to see if my car was ready. It was, I was just not told. When I got there, I asked for the broken down estimate of the work that was necessary. Out of the $2,892 of the recommended repairs ( that I was told were all absolutely necessary for inspection) - only about $1,000 were ACTUALLY necessary for inspection. Had they have been honest with me, I would have borrowed the money and gotten the repairs. This is a disgusting way to run a business, it very much feels scammy. I also got in my car after paying for the work that was done, and my driver's side seat was completely reclined all the way back and down as if someone was taking a nap in my car. I do have 2 of these conversations recorded, if you would like I can email them to you. I'm sure it could be used for training purposes on how not to speak to customers, Throwing out technical terms, and using a number system to describe repairs needed that the general public would not know, and talking over me when I tried to ask for clarification. I will tell everyone and anyone I know about this horrible, deceitful service. This is VERY much why people have little trust in mechanics.

I had my car inspected by Chris and his team, and once again they did a great job. They were honest, transparent, and took the time to show me exactly what needed to be fixed without trying to upsell anything unnecessary. Their rates are reasonable, and the work was completed in a timely manner. Everyone was friendly and easy to deal with, which made the whole experience stress-free. It’s hard to find mechanics you can trust, but Chris and his team definitely earned mine. I’ll absolutely be going back and highly recommend them!

I want to leave an outstanding review for this tire shop! This is honestly one of the best service experiences I’ve ever had. From the very beginning, everything was top-notch — friendly staff, fast service, and true professionalism. They clearly explained the issue, offered the best solution without pushing unnecessary services, and completed the job quickly and with great quality. The pricing was fair and honest, with no hidden fees. You can tell they truly value their customers and their reputation. My vehicle was returned in perfect condition, everything was done carefully, and even faster than I expected. It’s rare these days to find this level of service. I highly recommend this tire shop to anyone looking for quality work, honesty, and a professional approach. I’ll definitely be coming back here from now on! Thank you for the excellent work! 👏

Great service, professional and knowledgeable techs and store personnel. Pricing is fair and reasonable. This was my first time here, I had flat from a pot hole. The tow driver recommended Mavis and I called. They were able to take me as soon as I arrived and in a few hours I was finished and home. George the front counter person was wonderful he chatted with me as I was stressed due to me having a flat on the road, my tech was wonderful he explained about the tire and suggested an alignment and why. I went with his suggestion and I was glad to get everything done so my car was safe and road worthy. Thank everyone at Mavis today, you turned a stressful situation into a manageable one for this senior lady!! Highly recommend Mavis at the Lincoln Hwy location and if all the locations are like these guys then I’d recommend Mavis across the board.

I had to bring my car in at 11:15am on a Saturday for a flat tire while my son was at a birthday party across the street. The gentleman called me shortly after with his recommendations, clearly explaining what needed immediate attention and what could wait—no upselling at all. I let him know I needed the vehicle back by 1pm when the party ended. On a busy Saturday, they still managed to replace all four tires, do an oil change, and change the cabin filter in that time frame. They were fair, reasonable, and honest. For that reason, I highly recommend them.