BJ's Tire Center

Tire Shop is not worth using. I purchased tires for my daughters car online based on the tire size, replacing with the exact size on the vehicle. We scheduled our appointment at 8 am on 1/31/26 and arrived at that time. We went into the tire shop and waited for an employee to show up but after approximately 20 minutes, and nobody arriving, we decided to walk over to the customer service desk and see what was going on (maybe I made a mistake somewhere). One of the employees said that someone was there and we should go back to the tire center. We did just that, however, once again nobody was there. While waiting I noticed that the computer screen facing us said "closed" on it. About 3-5 minutes later two employees arrived, one being the individual who said someone was already there, and we were apologized to for waiting and told something about looking for the key to unlock the room (which was already unlocked). We were then told that the car was not showing in their computer and when presented with the email printout we were informed that they were not going to do the work since the rims were not stock. While they are aftermarket rims, they are the same size as what came from the factory. I inquired about selling tires by size and asked why this wasn't mentioned on their website and was given no answer. The car's information was entered online prior to the purchase and I picked the tires based on the size. 30 minutes of waiting after our appointment time with nobody there, employees clearly not ready when they did arrive, inability to answer questions, refusal of work.

BJ's Tire Center in Conshohocken Pa. has very polite and knowledgeable customer service techs! Joe is one of service technicians. Although I bothered him for more than a month about purchasing the best tires for my vehicle, he was never annoyed with my request for quotes and other Tire related questions for my 2015 Acura RDX. He repaired my flat tire on my initial visit and when I came back more than a month later he installed for new tires on my vehicle. I still felt that the Michelin tires I purchase were a little bit pricey to be coming from a large company like BJ's. I really feel like they could negotiate better deals with tire companies. My tire installation included 36,000 mile road hazard, lifetime tire balance, lifetime flat tire repair, lifetime tire rotation mounting, new rubber stem valves and tire disposal. Contacting them via phone could be a challenge because there's usually only one person working at a time in the garage area making them unavailable to answer the shop phone. When calling your best bet to contact the tire technician is to call the main store and have them paged. BJ's is one of the best places around to get tires!

I'm writing this review for my husband Dan Lee. I'm typing he's relaying it."Wow!! We bought and had installed 4 new tires on our car. Not only did BJ's have a great price on the basic tires we wanted, they installed them in the time frame they promised. Then Josh found out that our tire sensor was broken, but was able to beat the dealership's quote on them. I was made aware of all work to be done prior to doing it, so there was no surprises at the register. I was expecting to be bombarded with an add-on pitch but wasn't. Excellent customer service!"

Mike and his team were so great and easy to deal with! Got a great deal on tires for my Nissan Pathfinder and got to deal with kind, patient people who took care of my needs and answered ALL my questions. Mike took the time to explain the warranty for my tires and answer the questions I had about that. If you’re looking for tires - stop here. I ordered them online and went in for install. Simple process start to finish and the techs couldn’t have been better!

Excellent service. The delivery of my tire was delayed (which wasn't the fault of the tire center). They called to let me know, and offered to either give me a different tire with the same specs or to reschedule my appointment for when the tire came in. I opted to reschedule for 5pm a couple of days later. On the day of, I was told I was welcome to come in earlier if I'd like. I called them when I got out of work (at around 2pm), asked what earlier times they had available, and the guy told me to come on in. I arrived 45 minutes later, checked in, and my car was taken into the shop immediately. I was in and out of there in less than 20 minutes. The staff was friendly and professional, and another plus is that you can watch them work on your car through the window if you'd like. I recommend BJs tire center, and I will absolutely go there again in the future.