Jeff D'Ambrosio Chrysler Dodge Jeep RAM Downingtown

Hello JDA team! I Wanted to thank you all for an AMAZING car buying experience yesterday! From my first contact online with Emery with what I was looking for, who was very polite and quick to respond, to locating a Jeep for me and negotiations with Rick to get the deal done and quickly, to the final process on site for pickup with Stephanie, it was truly the easiest no nonsense and hands down best car buying/leasing experience of my life and I’m 53! Everyone was very personable & down to earth, not overly pushy, understood all of my concerns with what I wanted in the vehicle and my financial terms.. and they made the deal happen! Finance mgr Andrew was great to work with as well, explained everything and we weren’t “stuck” at the dealer for hours trying to be sold other additional items we had no interest in. ( not a fan when that happens as most buyers) Not only did everyone check the box on all of the above, they made my experience one I won’t soon forget. I live over an hour from JDA and Well worth the journey to work with them! So if you're looking for all of the above like me don't play around with other dealerships, call the JDA team and they will make it happen. Thanks again team, my Rubi is awesome!

We have leased or purchased multiple cars from Jeff D’Ambrosio and have always had a great experience. We recently worked with Walt at the Volkswagen side and he helped us purchase a pre-owned car for our son. He was helpful, communicative and responsive when we asked questions. We highly suggest using him.

Bought a 2025 Ram 1500 yesterday. Enjoyed my interactions with everyone. Steph was a great salesperson. Wife and daughter may pay Jeff a visit soon enough - we're 2 hours away! Worth the drive.

I purchased my 2019 Ram 2500 from Jeff D’Ambrosio on 10/18/25. This was my first experience buying a vehicle from them, and unfortunately it will also be my last. To start with the positives, everyone I dealt with was friendly and professional on a personal level. Vinny was very nice throughout the sales process, and Dominic in service was the one person who genuinely seemed to care about resolving the issues. This review is not about poor customer interaction — it’s about the repeated problems, poor workmanship, lack of communication, and lack of quality control after the sale. Before purchasing the truck, I noticed staining on the headliner and specifically asked multiple times whether the truck had any history of water intrusion. I was told no. The explanation given was that the previous owner had dogs, drove with the windows down often, and took the dogs to work every day. I accepted that explanation and moved forward with the purchase. Three days after bringing the truck home, we had heavy rain. I got into the truck with my daughter in the back seat and immediately noticed water dripping onto my head. Both rear cab corners were soaked inside, and the area above the rear window was wet as well. I brought the truck back in for repair. First, they replaced the gasket around the third brake light. The leak continued. Then they performed the OEM repair procedure used for the known Ram rear window leak issue — essentially injecting silicone into the rear window seal area. While that repair appears to have stopped the leak itself, the workmanship was terrible. Silicone was left smeared all over the rear glass, the roof, the bed, and the rear quarter panel of my truck. When I arrived to pick the truck up, I immediately noticed the mess and questioned what had been done. They kept the truck another day to clean it up, but even after that there is still silicone residue on the truck to this day. A few weeks later, the truck began leaking again — this time through the driver A-pillar, then the passenger B-pillar, and eventually through the sunglasses holder and visor area. He water tested the vehicle and initially believed the issue was the door seals, although he acknowledged some water intrusion was still occurring around the rear slider window. We discussed replacing all four door seals instead of replacing the entire rear window assembly, which would have been significantly more expensive for the dealership. I agreed to that solution because I was trying to work with them reasonably and get the issue resolved. I dropped the truck off again. They eventually replaced the front door seals and discovered additional leaking through the cab marker lights, so those were replaced as well. However, when I got the truck home, I noticed the headliner was improperly reinstalled and sticking outside the trim. I also discovered the rear door seals had never been replaced. After finally getting someone on the phone days later, I was told the rear seals were considered “cosmetic” and were not replaced because management would not approve paying for them. The problem with that explanation is that this was never communicated to me beforehand. The agreement I had discussed was replacing all four seals. Instead, I had to bring the truck back multiple times — four separate trips for issues related to poor workmanship and lack of quality control. problems can happen with any used vehicle. What frustrates me is the lack of follow-through, poor communication, and careless workmanship after the sale. To their credit, they did help with a few smaller things: * Dominic installed aftermarket headlights I provided at no charge. * They gave me a free oil change. * They attempted to rotate the tires, but discovered there was no wheel lock key for the truck. That last issue created another concern: if the dealership never had the wheel lock key, did the wheels ever actually come off during inspection? I was told the technician must have lost the key, but honestly either explanation is a bad look — either the inspection

Wow! What an amazing experience! We worked with Mark and Malcolm and I have to tell you, that was the fastest car buying experience we have ever had! they were amazing! Talk about attention to detail? I would highly recommend Jeff D’ambrosio Jeep.