Piazza Nissan of Ardmore Service

Dario is the best advisor he takes good care of the customer and also provides extra services if your vehicle isn’t ready so you can still navigate around if you need too

I was very unhappy with the service yesterday, not because the service was bad, but because the price was too high. I did an oil change yesterday and checked the air conditioning, and the inspection cost was over 180, and told me that the repair cost was 1800 dollars. In short, I spent 300 dollars on an oil change, which is ridiculous.

I drop my car off for a repair Friday morning. 11:30 AM on Friday I was told that a part needed to be ordered from Baltimore and it would take two hours to be delivered to the service location. I was told I could call or text for an update. I understand that it was a holiday weekend. I called Tuesday at 11 AM and no one would answer the phone and I couldn't leave a message for a return call because there was no voicemail. I text the technician and requested a car update at 12. I called again at 1 because I haven't received a response and got the secretary. She took my name and phone number down and Kyle was supposed to call me back when he was done with the customer in front of him. At 4:30, I ended up going in person after dropping my daughter off at work. While waiting for the status of my car, Kyle calls a different customer in front of me and tells them "I don't want you to worry. I'm just giving you an update on your car." 10 minutes later I am told by Kylie that they don't have a gasket to fix the car. When I asked him, why couldn't anyone simply return my call to let me what was going on Kyle goes, "I guess it was the holiday." Then the secretary tells me to have a nice day when she absolutely knows that she was being rude. Even if I have the best service here, I will never go back here.

I will now read reviews and take them into heavy consideration before giving places that I depend on my business. My tire needed a rim. This dealership was closer between my work at the hospital and home. Called them up on 1/16 and explained that I needed a rim plus 2 sensors replaced. The cost would be around $1300. Okay.The appt was made for Wed. 1/17pm.No problem. I took the car over on Tuesday after work. I was told that the rim order needed to be placed by 4pm for next day.We barely made the time but it was placed. Wed came and I find out that the part is not in. This is because I called before I was to leave work planning to pick up my car. No one had called. Thursday , Friday came. I called and learned that there was still no parts. I actually spoke with a Rico who I thought was going to be much more courteous than he was. When I brought the car in he was the service person who actually received the car we both understood that the part was being ordered for my service the next day. When I spoke to him on the phone , he made it seem as though it was my problem that I left the car there without the part being ordered first. This way was not explained to me originally and I wonder why would they even schedule or agree for me to leave the car if they knew that was the case. Plus the problem was with a rim replacement so it wasn’t a great idea to drive the car back and forth which was my reasoning for leaving it the day before. They knew this. He informed me that he was not the parts department. So I talked to a guy in parts who did not seem to know exactly when to part would arrive. Maybe Saturday. It was Friday and over a few hundred dollars of Uber just to and from work. The rates had gone up due the high demand and weather. Saturday , Sunday and Monday came. I took another $32 Uber 7 minute ride to work. I called on Monday . Still no part . Parts guy had no answers. I am connected to Rico again. I ask him about a loaner. At this point it has been almost a week waiting for this rim. He sounds annoyed that I called. He said no to the loaner. He tried to say that the loaners were for people who had their cars in for service waiting on parts.What was I doing?! He then said that they had no loaners. They were all out with customers. He sounded like he was even ready to hang up on me when I asked for the service manager. Instead he said that he wasn’t available. Rico was even apologetic. He left me with uncertainty as a customer. He made no attempt to take and steps to helping to better serve the situation. So I was now forced to rent a car. It would be less expensive than daily Ubers since I don’t know when I’m getting my car back. I called to speak with the service manager. I was on hold for 15 minutes before I just hung up. The person who answered did say that he needed to be paged. I am so frustrated because my bill has now gone from $1300 to over $2000 in this amount of time. The unexpected out of pocket between Ubers and now car rental. I really feel that Piazza Nissan needs to take a look at my ride and rental receipts to cover half due to their lack of communication and follow through with this service. So it’s now Wednesday. Thursday came. On Friday1/23 I saw a text that my car was ready. Now if you have a customer that has been struggling with your business over a week and a half it’s always a plus to call them . I picked my car up on Saturday after arranging to get the rental back and getting Uber to there…Headache. I wanted to share this review in detail. I am by no means expecting everyone to ban the place. I do want people to read my story and consider steps and questions that may need to be asked before assuming that you are just getting a basic service. They need to up their customer service experience for sure. There was no apology or discount in service . There was no follow up call from the service manager. I’m sure that others have had this kind of experience. We don’t say anything. I will not choose this dealership again.The service department failed.

I was returning my Nissan Rogue lease and decided to lease another Rogue. Vandrea was my salesperson and we spoke days before over the phone. I wanted to leasre this one on my own without my husband's help. I was really nervous and she eased my fears. Ran my credit a day before, making sure I wouldn't have any issues being approved. Meeting her in person, she was very pleasant and I knew I was in good hands. I'm happy to say I left with a brand new Nissan Rogue. Satisfied Customer 👍