Pepe Cadillac Service Department

I was discriminated by Service Director name( Ron Blad )because my rear tail light is broken and I told him to fix the tail light they fix it and they broke other parts of my car while fixing the light .i told him when I come here it was not broken ,Service Director Ron told me that he can’t do anything and instead of fixing the problem he told me not to come here and go somewhere else to fix the problem.i have to come here because I bought two vehicles from here and I have some manufacture warranty .i feel comfortable fixing the problem at Same place so everytime i visit here but this time i got discriminated by Service Director Ron.blad by my color . Instead of fixing the problem he told me not to come here as if I’m getting the service for free . I pay for everything labor and parts if you know that . What does that mean “Don’t come here” ?? Just about my color This is my experience here I don’t want anyone to suffer from this that’s why I’m posting here . Please whoever is at the higher level educate him about customer service. And please don’t give same experience to the other customers .

They had the parts that I needed. The staff was very helpful, thorough and accommodating. I've been to this particular dealership before. Having spoken to other people that have been to this dealership also, the complaints were predominantly of not the greatest customer service. Maybe the staff was having a bad day but I was impressed with their willingness to help and they went the extra mile to make sure I was satisfied (the Parts Department in particular).

I purchased my 2011 CTS at Pepe and they are the only people I use to service my car. I am always satisfied with their work. Typically I work with Sam in service and he is always very accommodating.

My favorite place to purchase any Cadillac

Wasn't bad. But I noticed a small detail. The vehicle had zero washer fluid for some reason. They did not didn't even checked the basic fluids. Of course it wasn't replenished