Black River Adventurers' Shop

Decided it was time to update my wheelset and got a sweet price deal from Black River Adventurers Shop on a new set. Nice place to get stuff done, friendly atmosphere, lots of products. Used the gift certificate I won at the Spokerride - great that Black River Adventurers Shop supports local events also.

I know enough to make basic repairs and adjustments, however, I could not properly adjust my brakes after replacing the pads. I went in and was taken care of immediately. Todd went out to look at my bike and explained to me what was wrong and fixed it right away. He also shared with me the various programs offered in the summer and winter months. I was impressed and pleased with the customer service.

Went into the shop after my wife’s bike had a mechanical malfunction while we were out on the black river trail. Luckily she didn’t get injured, but I’m not really competent in repairing a bicycle. So I searched google for a place that would be close to do the repair and came across this shop. Todd was super helpful and showed my how to get everything working and even gave me the replacement parts to assist with the repair. Hands down the best customer service I could have ever dreamed about. Thanks again Todd if you are reading this, I appreciate the help!

If you want a bicycle shop that lacks communication and integrity this is the place for you. 3/11/22 PREPAID $150 for bicycle cleaning and maintenance 3/19/22 I dropped off my bicycle to Todd of Black River Adventure Shop. (An initial look over was done and it was determined not much would have to be done because the bicycle was two years old) 4/13/22 I called to see the status of my bicycle but was unable to leave a voice message because the mail box was full 4/15/22 I called Todd that stated the bicycle was in the queue of someone that was out sick and that he would move it to someone who was available. He stated that the bicycle should “be ready not this weekend(4/22-24) but next weekend(4/29-5/1).” 5/10/22 I called Black River Adventure Shop with no answer. 15 minutes later I stopped by and Todd was eating at the desk. He gave me an excuse that my bicycle was in the queue of an employee that got fired and that he personally would put my bicycle in his stand today. He stated that it should be ready in two days. Also while I was there the phone rang, he noticed the number, ignored it, and then proceeded to tell me why that customer was calling. 5/18/22 I returned and asked about the status of my bicycle. After about a minute of the owner looking at the computer surprised I just cut to the chase and told him that I saw my bicycle in the same spot it was put two months prior and not completed. This was now the third time. He started to make an excuse in which I cut him off and just told him I wanted my bicycle and money back in which he did.

I went in after I had purchased a used bicycle off marketplace, and had some issues with the bike. The man working not only fixed the issue I asked about, but also went through the entire working of the bike and all the little ways it was having issues and how to do long term maintenance. I never asked, he was just kind enough to know that I needed the help. I can’t recommend the shop enough for anyone who is a novice to bicycles and wants to learn.