Pep Boys Auto Service & Tires

I had a great experience at the Pep Boys in Smithtown. It's awesome to hear that Manager Omair, MD (Mohamed), and mechanic Gabriel were friendly, professional, and made you feel welcome. Great customer service, fair prices, and a clean, organized store are all key factors that make a business stand out. It's no wonder you plan to go back! Thank you for AWESOME SERVICE.

Great experience at the lake grove location Thomas at desk has great Customer Service and is very knowledgeable. And the other staff they are very good too. The technicians at Pep Boys are great I have been going there for years I never had a complaint with this store. I recommend it highly. they have great sales on tires and coupons for brakes and other things. I wouldn’t go anywhere else

I had a very disappointing experience at the Pep Boys in Lake Grove on Saturday, November 23, 2025, after dropping off my son’s 2009 Volkswagen to take advantage of a Black Friday promotion from Cooper Tires—buy two tires, get two free. Before authorizing the work, the store manager, Omair, quoted me a price of $380 for all four new tires. At no point did he mention anything about installation fees. When I arrived to pick up the car, the final bill was almost $200 higher than what I was originally quoted. Not only was the price misleading, but the communication was terrible. The store closes at 7 PM, and I received no updates regarding when the car would be ready. I even called at 6:30 PM and it went to a recorded message saying the store was already closed. Then, at almost 8 PM, I finally got a call from Mike letting me know the car was done. Mike was polite and tried his best to help, but there was very little he could do. He advised me to call Tommy, the assistant manager, the next day to address the billing issue. When I went out to the car and started it, the tire pressure indicator was on. I quickly went in to the store but as they were closed up Mike, who was really very helpful was unable to do anything. I checked the tires, and found that the front two tires were only filled to 20 PSI, even though they should have been at 32 PSI. This is basic safety protocol that should never be overlooked. When I called Tommy the next day to explain everything, he was dismissive, accused me of yelling (which I was not), and told me he would only do whatever his manager instructed—offering no real assistance at all. Overall, this was an extremely frustrating and unprofessional experience from start to finish. Between the misleading pricing, lack of communication, poor workmanship, and unhelpful management, I will never be returning to Pep Boys again. I highly recommend others avoid this location.

This was one of the most disrespectful and poorly run experiences I’ve had at a service shop. I booked a 10:30 AM appointment for an A/C evaluation and was told it would take a couple of hours. I made it clear I would stay nearby and wait for my car. After 2 hours and 15 minutes of hearing nothing, I called for an update and was left on hold for nearly 45 minutes. Just to be told my car hadn’t even been touched and that the mechanic said it “might” be looked at at the end of the day. So the appointment meant absolutely nothing. They clearly have no system in place to honor scheduled times. No communication, no accountability, and zero respect for customer’s time. I wasted over 3 hours for nothing and had to go back just to get my keys. Completely unacceptable. Save yourself the frustration and go somewhere that actually values your time. If I could rate a 0 I would.

From the time I entered until the service was completed (which was swift and well done) I had an amazing experience! Tommy was on point with getting me started, verified everything that was needed to be done. Was also given a report on my vehicle and it was thoroughly reviewed with me. I have taken all 5 of my vehicles there and the experience has been fantastic every time! Def recommend using them.