Gerber Collision & Glass

UPDATE: The shop contacted me about rectifying the situation….. The general manager called and apologized and said he felt they could do better. He offered a couple of dates for a drop off and even covered a rental vehicle for inconvenience. All employees I spoke with were very helpful and polite. All of the issues I originally called out have been resolved and I’m very happy with the outcome. Thank you to the team at Gerber for ensuring my Suburban was repaired to my satisfaction and for covering the cost for use of a rental vehicle while mine was in the shop. I appreciate you and the work/time it took to get my Suburban looking great again! —— Dropped off 3/25/24 and picked up 4/2/24. Absolute worst shop I’ve ever been to. The workmanship is horrible and the general manager is very rude and completely obstinate. They should be quite embarrassed to have said the work was complete. They did no prepping of the bumper prior to painting. The paint color of the bumper doesn’t match body at all. The wheel well cover doesn’t fit properly and with the gaping hole they left contaminates can get up into the body and cause premature body rot/rust. There is misalignment of the air detector and where attached to bumper. They refused to fix anything. They stated insurance didn’t pay for modifications, prepping isn’t considered modification. They didn’t sand or de-burr the bumper. The even painted over pieces loose plastic I call my insurance and had an appraiser look at the unsatisfactory work. I also said I didn’t want to return to Gerber for the corrections. The appraiser agreed the work was inferior and paint is quite obvious to the mismatch between body and bumper. State Farm is now allowing us to go elsewhere for the corrections, Gerber doesn’t deserve auto be paid again to correct what should have been done right the first time.

The JC Gerber folks did a fabulous job quickly evaluating the damage to my vehicle, offering me a range of clear, priced-out options, and taking care of the repairs faster than I expected! They also handled a total from an accident [not my fault lol] a few years ago. Friendly and communicative staff!

The first time I've ever been to this place to get my car fixed it was great. Now this is my second time going there and they still did a great job. Even though there were ups and downs with anything that life that the insurance was throwing at me not understanding my situation the staff at the shop were there for me. I got the chance to talk to the detailer he was great. The insurance company wanted me to put a new claim for the mirror holder which would be another 250 dollars when I told them what happened to the mirror holder. When the auto shop found out, the manger understood my situation and we made a deal. A deal I could not pass up. I ended up saving 200 dollars because of this shop. If the shop broke it they made it right. I was a very happy customer at the end of the day. Thank you gerber collision and glass for making my life easy.

Very happy with repairs done to my vehicle after I hit a deer. Dropped off Monday and picked up Friday. Before and after pictures included in my review.

It's been 5 weeks since my car was towed to Gerber after an accident and they have been horrible with updates and communication. I have ended up calling twice a week for updates. Towards the end of the first week I found out they sent it to a dealer ship for the mechanical parts although they were the ones ordering everything. My car got back to them Tuesday evening and even though they had made it sound like they had numbers before I was told on Wednesday when I called that their estimator needed to look at things and than they would have them call me back which never happen. Today I call and get told they don't have an update for me and that they will have the estimator call me once they are back from their lunch brake,2 hours later that still isn't the case. I've only actually received a call back once and it's been almost a month since the estimator called once to give me and update mean while I've reach my limit on how much my insurance covers on the rental. I just want to know when I'm going to get my car back. Their work better be worth all this ridiculousness. Update: 1/9/26 After I posted my original review the general manager reached out to me and the updates were better for about 2 weeks before I was back to having to reach out again. After 9 weeks I finally got her back and looks & feels like brain new again.