After being hit by a deer for the first time in my thirty years of driving, I took my Forester to The Accident Repair Center simply because it was across the street from where I worked and had good reviews. I made a plan with Customer Service Advisor, Aimee, and thought I was set to go. And then the plan changed when I realized I had to go to Buffalo the next day for work. I went back to Aimee and asked if we could change the plan so I could drop the car off early. Aimee said no problem. However, the new plan meant that the car rental facility wasn't open in time to deliver a car when I needed it. Aimee said she'd drive me to Enterprise which would be opening right when I dropped my car off. I explained that I didn't expect her to do that, but Aimee said that was the plan, already going above and beyond. The next day, she dropped me off and I was soon on my way to visit a client in the hospital. All the way through this process, Aimee delivered excellent customer service. I'd sort of given up on the hope of any kind of customer service, but Aimee restored my faith! That excellence was also apparent all the way through the repair process. I'd receive regular updates through text about where the technicians were at in the repair process, which allowed me to plan out my work week and weekends. The professionals fixing my car got it done just before my insurance rental expired. WOO HOO! Aimee made wrapping up the process as easy as she made the beginning, and I was back in my car, which was the most satisfying feeling! The whole process on my end took little more effort than it would have been getting a hair cut. Thank you Aimee and everyone at The Accident Repair Center!
View on GoogleThe Accident Repair Center
Mechanic in Jamestown, NY
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About This Shop
Providing reliable, high-quality auto repair services in Jamestown, NY, this shop specializes in general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Paid 10.5k to get a new front bumper, new hood, and have all my underneath shielding stolen never even mentioned it, only saw when I went to do my first oil change since getting it back. Plastics were never damaged to begin with, probably used for another job or on a mechanics car. When I called and asked they said they can all the mechanic and let me know within a day. Obviously no call back. For some reason, I don’t see you guys cleaning and removing whatever surface rust has started now under coating it and replacing my plastics like you rightfully should but it’s all good. You guys got your 10 grand so who cares?
View on GoogleService from office staff and the technician was far beyond expectations. Five stars to everyone for their care for detail and their communication skills. Highly recommend The Accident Repair Center.
View on GoogleThey did an extraordinary job on detailing my car. I would highly Recommend them. It looked better than when I bought it new.
View on GoogleThe Accident Repair Center did an outstanding job on our vehicle! They completed the repairs in a timely manner and kept us updated with excellent communication throughout the entire process. They also handled everything seamlessly with our insurance company, which made the experience so much easier. Highly recommend.
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