Nu-Look Collision

Had a great experience with NuLook today! They replaced my side mirror and made the whole process incredibly easy. The team was efficient, fast, and clearly knows what they’re doing. Pricing was fair, and the customer service stood out. They were professional, responsive, and made sure everything was handled smoothly from start to finish. On top of that, they even detailed my car before giving it back, something they didn’t have to do, but it speaks volumes about how they treat their customers. It’s not always easy to find a shop you trust, but this is definitely one I’d recommend.

I was referred to Nu Look through an insurance claim. The bumper and back left quarter panel were damaged and Nu Look said they would replace bumper and obviously fix all dents. Quoted 3-4 days. 2 weeks later I get my car back and I must admit the paint job was beautiful, hence the 1 star I did give them. Other than that completely horrified by the job. First off my bumper was not replaced yet the insurance company was billed for a replacement bumper. On my drive home the bumper almost fell off because not a single push pin, and 2 bolts were never installed. Not only the bumper but in total 17 push pins around the back of car were not installed. The belt line molding was broke during disassembly and instead of ordering a new one as they should have they just glued it on and didn't even get it straight which left a large un even gap. The door weather stripping was installed on the fender molding instead of the door. That I caught upon picking up car so made them fix it immediately. The body work is noticeably wavy around the gas filter door and the bumper where they re worked it (again this was supposed to be a bumper replacement) Left taillight is now loose as well. Have also found a chip due to the bumper protector being put on wrong so it was hitting the hatch. So far I've spent $ 324 to fix the issues they caused. Push pins, license plate mount, touch up paint, bolts, belt line molding, and bumper protector. I'm not sure any garage can be trusted fully however when they are charging as much as they do for labor and are charging for new parts that clearly were not new then something should be said to help others avoid such a place.

This is the second time I have used Nu Look Collision. I gave them a 5 star rating then and they didn’t disappoint me this time either! I had just purchased a new car from a dealership three weeks before someone nearly ran me off the road. The driver left the scene of the accident so I ended up paying out of pocket. They allowed me to use their loaner car so that i I wouldn’t be charged rental fees. When I brought the new car to them the front left side was destroyed. I just picked it up and it looks as beautiful as the day I drove it off the show room floor!! A great big “THANKS” to the folks at Nu Look Collision! Great job!

My car was towed here over last weekend and I live an hour away. I realized left in the car was my grandmothers ring and started to have bad anxiety. I called them and asked about the security and they made me comfortable forgetting this item and understood my anxiety. Also I was expecting a much higher charge for the tow and storage and they without me asking gave me a discount, which they absolutely didn’t need to do. If I’m ever down in Binghamton again and need a tow or car work, this is where I’ll go.

Excellent service, and my car looks fantastic. I really appreciate all the work that everybody did for my car and I highly recommend.