Green Island Collision

Thank you to the entire team for your impeccable service, attention to detail and compassion. This was my first time ever dealing with a “fender bender” and you all were so helpful and accommodating. I wish I could keep you all as my go to mechanic! I’d definitely recommend Green Island Auto to anyone in need of a body shop. Thank you again.

They were very polite and patient with me. My only complaint is probably not their fault but it seemed to take a long time to get parts. However, they also many times said that they do not guarantee a date of finish because many things can't go wrong. Their work looked very good after they touched up a few dings that we noticed. They did this gladly and for no charge.

If you want pieces of your broken car left in your trunk for you to clean this is the place for you! After waiting 3 and a half weeks to get my car I had to clean the pictures below out of my trunk. Regardless of the great customer service, this completely ruined it. I also found an entire bag of empty beer bottles that weren't mine.

PLEASE, PLEASE do not go here or give these people your money!! The Absolute WORST experience.Long Story short, I had a damage to the front of the car, minimal damage to front of the car (Emblem and grill) and small damage to my bumper. They had my car for about 2 months. Throughout this whole process. Not one single phone call to update me on my car. I had an initial inspection done, then made an appointment with the shop. I believe they ordered the parts when I brought the car in instead of ordering them and making the appointment when the parts arrived so I could have at least had my car.I had to call every week to which I was told “end of the week”, and again “end of the week” and “we found additional parts that need to be ordered” . My insurance covered the rental for 30 days and eventually had to pay out of pocket. I finally got the truth through my insurance, not the auto body shop, that they were waiting on a part that was back ordered for the bumper. Mind you they were waiting for weeks for this and knew the part was on back order but never communicated this to me. I called the body shop for the part number and was told “Well, I already called within a 200-mile radius” to which again I asked for the part number. To their defense, VW did not have it, or anyone in upstate NY. Within one hour I was able to find a shop in New Jersey that had the part. On a Monday I woke up at 6AM drove 2 hours to jersey, paid out of pocket to which they eventually reimbursed me, then 2 hours back directly to the shop. I handed the front desk the part and let them know I am paying 400-500 a week in rental and can only give them to the end of the week and I will need my car whether it’s done it not. Because at this point, I have not had my car for 2 months. She said rudely says “well , we were only waiting on this”. I call Tuesday and the front desk says, “it will be done end of today”. Wednesday rolls around no phone call, then Thursday no phone call, then Friday morning I drop the rental off, head to the shop because I clearly communicated to them, I will be there Friday to take my car whether its done or not. I open the door, and they say “We didn’t call you”. I said “Yes, that is correct you didn’t call me. I’m here to pick up my car, you said on Tuesday it would be done end of day”. She goes in the back, comes back out, and says “ it will be 30 min, we found additional damage. And it still has to be calibrated”. I then ask her how long that takes which she replied “an hour and the guy would be back at 2.” I bring my car back at 2 to be calibrated. I say to the other woman at front desk “ Hey she said there’s additional damage, I already called the insurance company, is that going to be documented anywhere?” the front desk then says “oh there wasn’t additional damage, they just scratched the bumper when they were putting it back on” . So, you lied about damaging my vehicle no matter how small the scratch was. So, I told them to get that in writing. They don’t say anything to me when I sit down, then ask again, is that going to be emailed or printed. Which she rudely says , “Yea we printed a letter for you right here”. So, I wait an hour. And then office manager comes up to me with a VW emblem and says.. “We don’t have the right emblem with the right sensor, the dashboard lights will be on, but car still works, and the emblem will be here Tuesday.So let me get this straight. You have had my car for 2 MONTHS and still don’t have the right part!?!? I personally drove 2 HOURS to get you the part you could have told me about a month ago and you STILL can’t get the right parts and lie about scratching my car.Update: I actually got a phone call to let me know emblem was in. at least one ! There are 3 words to sum up this place and those are SLOW, RUDE and DISHONEST!! I only chose this place because it was the first spot open through my insurance and I don’t even trust the work they have done. I hope no one ever has to deal with these people or be left in the dark and deal with the insanely rude staff.

Made an appointment over a week ago for an insurance repair to my vehicle. Everything was all set up with insurance, rental car ECT. Out of the blue I get a call that they are shutting down for remodeling and would reschedule my repairs until May. This is a very poor business practice. I realize they recently started under new ownership but still this is very poor business and they are loosing a repair job over 5 grand.