Walmart Auto Care Center

I had my tire replaced by Walmart last Sunday because it had a hole in it, it worked fine then a few days later went flat again. I took it back to Walmart to have a tire repair. They had my car for 6 hours, made me go to Napa and buy 5 new lug nuts. They worked on my car for 5 minutes and said it was done. Drove it home and then came back out in the morning and it was flat, I then noticed they put two of the old lug nuts back on. I repeatedly tried calling them with no answer. Absolutely awful customer service!

Scheduled an 10am appointment for an oil change and to have front driver tire replaced. By 12 noon they replaced the oil and was just getting to the tire replacement in which they said they wouldn't. It was best to get 4 new tires. I declined the tires. When I arrived my front tires psi was 39L 30R ( the tire loosing air) rear were both 49psi. When they returned my vehicle. Air was released from all the other tires that had no issues. My readings were- psi front 30L 28R Psi Rear 40L 40R I had to go straight to a station to get air for all my tires after leaving the service center because I declined their tires. It was a dead give away that all my valve stem caps were removed from the tires that needed no service and not returned. Wish I could file a report for petty larceny. Nice way to play with people's vehicles. 1st and last time they service my vehicle. 💯

I made an appointment a week ago for new tires. I showed up for my appointment today at 7am, and their “manager” told me that they did not have the tires for me. He said “they do not hold tires for appointments. People who walk in to purchase tires without an appointment take priority over people who make appointment well in advance.” Absolutely ridiculous. I’m now waiting for them to just call me when they get tires in, and hopefully they have some left when I show up.

Great experience with my car tires purchased and installed

I must admit I was initially frustrated because I order two new tires and Walmart policy is if tires don’t match car spec they won’t touch your car. So I had to jack up my car and take off two tires to get the new tires put on the rims. When the service was complete the tech talked to me and said one rim had small dent in it. I was where and told him it was from previous incident. I took tires home jacked my car up and put the new tire and rims back on my car. I lowered to ground and one tire became instantly flat. I pumped up tire and took it to Big4tire and they said my stem and pressure sensor were damaged. I had them replace broken product. I returned to Walmart with receipt of my damage and they instantly paid for said mistake. Then the service manager went above and beyond and provided with light and I bought a jack and jacked my car up in there parking lot and took off remaining three tires and they placed new sensors in said tires. This was a two hour incident at 7pm at night in dark and the manger provided me with his personal flash light so I could see. I would recommend Walmart tire center to anybody and there sensor currently works great and a third of the cost. I paid more for one sensor at another shop then I did at Walmart for three. Thank you service center for helping me up to 8:30pm at night!