Jasons' Auto Repair

We are a two-car family who has leased cars since the concept began. Having recently purchased one of our own leased vehicles, I found myself in need of a repair shop. We originally brought it to the dealer for an inspection, and failed due to brakes. My jaw hit the floor when they gave me the estimate! I returned home and called Jason’s as they had been recommended to me by a few friends. I’m glad I did!! I was up front from the beginning and explained the failed inspection. They re-did the inspection, repaired the brakes, and saved me hundreds of dollars off the dealers cost! I feel confident that I’ve found a repair shop that I can trust and look forward to doing business with them in the future!

Highly recommend. Our truck broke down while camping. Jasons' repair service was exceptional. Our vehicle was back on the road way sooner than we could have ever expected. The staff is friendly and courteous. 5 stars all the way around.

I’m not somebody Who leaves terrible reviews to companies online because that’s not my character…. But I just had the most unprofessional phone call experience with a local auto repair company who serviced my car. They did a general inspection, oil change, and sticker change on my car. All seemed well and good, the usual service that you would get to make sure your car is in reasonable shape for the road. A few weeks later, my oil light comes on. Bear in mind, my car is on the old side, so it could be the car itself acting up. However, this light didn’t come on until after the repair was made, So I had to figure that maybe something was missed.. In a completely casual manner, I called and left a message and asked if it were possible that they could have done the exam and simply had forgotten to do the oil change. Things happen, I’m not going to be pressed, I’m a business owner myself and I groom dogs for a living. I assumed, since on occasion, I forget to do nail trims on dogs with their grooming service (I always fix my mistake), I figured that they could’ve possibly, if they were tired, forgotten to do my oil change with the general inspection. No accusation, because that’s not my nature. I run my own business, I would never do that, Because I know what it’s like to have somebody accuse you of doing something that you didn’t intentionally do. I was up late last night because I had a rough day. I woke up at 8 am to a very angry receptionist. She did not yell, but she sounded very irate. She told me that accusing them of not doing the oil change on purpose was very rude and disrespectful of me and not something they do. I was aghast. I would never. That isn’t me. As a business owner myself, I would never accuse someone or trying to pull one over on me. I support local businesses because small businesses need more attention and appreciation, being someone who runs one myself. However, the tone in which she spoke to me instead of asking me the intent behind the call really threw me off and was extremely upsetting. To come at a customer the moment they call and getting extremely upset with them instead of taking a deep breath, stepping away from the phone, and then waiting until you’re in a better mindset to speak to that customer, really is telling to me, and I hate to say that, I truly do. Kindness is free. It never hurts to be kind. And absolutely no, I do not think that customers are always right, Because some customers can be very unkind and disrespectful and sometimes you as a business owner, need to put your foot down, in a professional way… but I was never unkind and I did not think they were mistreating me.. until this phone call. Simply do better. This business has some emotional growing to do. They aren’t loud and mean, or blatantly disrespectful, but sometimes stepping away from your desk to compose yourself before addressing who you think is an irate customer (I wasn’t, not even a little bit irate or upset) will help you grow and better yourself as a company who as a public service, is also a customer service, as you have to deal with people. As a business owner myself, I put my phone down, had myself a little cry, took a deep breath, and then took the time to write this carefully. I don’t wish ill will on anybody, nobody in this company deserves any unkindness, this world is already unkind enough… but professionalism. Please work on that much. I am now very sad today. Take a break, folks. Mental health is important.

My husband and my dad have used Jason's Auto Repair in Liverpool on and off for Harley inspections and auto repairs; today will be the last however. I drove my dad over today to pick up his vehicle before Jason's employees could begin any work on it. This was after I happened to read a snarky and mean spirited social media post Jason made on his business Facebook page mocking my father. It strikes me as odd that the owner has so much extra time to spend in his air conditioned office on social media, than in the shop. Anyway, my dad got the keys from Jason's wife in the office and was walking out, when Jason confronted him in the parking lot in a very aggressive and confrontational manner. I was concerned for my dad who is 80 years old, small stature, and mostly deaf. It's obvious Jason could benefit from anger management classes after seeing his behavior today, and the way he responds to people on social media who say anything he doesn't agree with. His comments reflect his condescending, arrogant, and hostile attitude. On his Facebook business page Jason mocks my dad's BMW for failing inspection elsewhere, and then again at his shop, for a broken tire spring. A repair that Jason called "minimal." I don't think a lot of folks just getting by would agree that $1,600 is "minimal." Jason made a point of emphasizing on his post that the vehicle was a BMW. Yes, it's a LATE MODEL BMW X3 SUV. How is that even relevant? The vehicle belonged to my now deceased mother. It was her wish before she passed from breast cancer to own one luxury car in her lifetime. Frankly, my dad is happier driving his 13 year old Toyota Tacoma pick-up truck w/out all the bells and whistles. Speaking of which, today Jason was screaming at my father claiming my dad gave him a hard time a couple years ago when the pick-up failed inspection for a broken sway bar. That was completely FALSE. Records on file prove Jason PASSED the truck, and my dad himself discovered the broken sway bar after the fact. He took it back to Jason's for the repair. Bottom line- use caution when dealing with this shop, as the owner has a scary temper. He will no doubt write a rebuttal to this and claim I'm a "liar" or mark it as "spam" as that is his modus operandi with all negative reviews left online. I stand behind what I wrote! Thankfully we found another local shop today who will do the repair (minus $300) and this owner (who is familiar with BMW parts) doesn't judge an elderly man driving a BMW, make inaccurate assumptions, and mock him on social media.

I was on my way to Skaneatles to meet a friend and my car started showing error codes and wasn’t running correctly. Luckily, Jason Auto Repair was a mile away. Without an appointment, and on a Friday, he did not hesitate to check the vehicle, clear the codes, and did a test drive. He gave us some great advice and I have not had issues since. I wish I lived closer to this facility as they would be my main mechanic!