West Herr Toyota of Canandaigua Service and Parts

David at West Herr Customer Service is top notch! He is always friendly, knowledgeable, and truly goes above and beyond to make the entire process smooth and stress-free. All of my questions were answered clearly, and I never felt rushed or pressured. It’s clear he genuinely cares about their customers and takes pride in their work. I would absolutely recommend them to anyone looking for outstanding service!

My 15,000 mi check up went as smooth as i expected. There is never any issues with thus group. If something need fixing, they fix it! I didnt realize it was time for inspection, but they knew and took care of it. I am very pleased with them. As an older widow, I'm sure it would be easy to talk me into doing things i probably wouldn't need. But this has never happened!! I trust them completely!!!

All around a good experience! Very accommodating service members. Mechanics were knowledgeable, the multi-point inspection with descriptions and categories helps you make a smart decision with your vehicle. Would go back every time.

Over the phone, Alison (?) in the parts was very knowledgeable and most helpful. She gave me the confidence to drive a long way to your dealership to take care of my tire problem. When I arrived, I was greeted by Jessica. She was very polite, friendly and pleasant. Your star technician confirmed the nail-in tire was not reparable and he would replace the tire right away. Everything was done within a short time. Thank you so much for the great team work. You really took good care of a walk-in customer!

David did a great job for me. Besides doing the maintenance that vehicle asked for I also had him check rear passenger tire. Great job and did in timely manner.