Newins Bay Shore Ford Inc Service

I would never return back to Newins ford or recommend anyone to go there the, I’ve been using them for three years and when I brought it in for a noise that had nothing to do with the issue I was told that the battery was fried and and it honestly felt like I was obligated to do so, and I had told them to do it when I realized the price I was advised that I should’ve known that I had two batteries in my car, which is crazy because when I purchased a vehicle as a lease, that’s not something that is talked and discussed about and then getting three different prices and the outcome becoming an extensive amount. It was ridiculous. I wasn’t offered a rental. I was always constantly calling for follow ups and I would never get a follow up. Call back into the following day and my car was with them for a week. I just feel like the customer service has went down the toilet from when I first started going there and that’s not fair or called for so I don’t recommend this dealership to anyone for anything.

Came in for an oil change "the works". I was here for 2.5 hours when they said they were done. Noticed before leaving these guys cut me short on what was to be done by not inspecting my tires, not rotating tires, and not filling them up with air, which is part of what I paid for. The mechanic falsified the multi-point inspection, stating everything was done. When asked about the topping off the fluids, they said it's only the washer fluid they top off. It took them an extra 25 minutes to handle what they didn't do, this place wasn't busy either. If you think you're getting a deal from this location, think again. I don't recommend this location. You have been warned.

Giving them a star because I can't give anything less. Had an 11:30 am appointment today for The Works that was booked last week. My wife brought the truck in and was told they won't take the truck until 1 because they go to lunch at 12pm WHAT!!!!! Why is there even an 11:30 appt and does EVERYONE in service go to lunch at the same time???? Never again!!!!

If you would like to bring your car in and have it sit there for 2 months without a loaner and have zero work get done on it, this is the place for you. If you would like to have work done on your car in a timely manner, definitely do not go here. That is just my 2 cents after my experience with this horrific service center. Save your time and go literally anywhere else. Spent 3 months in a loop “waiting” for them to work on my car and at the end absolutely nothing was done. Absolute joke. UPDATE: After Ford service read this review, I received a call from the general manager who apologized for everything and asked what he can do to make up for his departments mistakes. Just kidding, the manager banned me and my family from ever returning and said his service center could never do any wrong and said to go elsewhere. Super unprofessional and egotistical, never ever have had a place react to a negative review in a matter like this. Stay away from this place at all costs and take your business elsewhere.

I want to Thank The Newins service team Kenny & Iman for coming through for me and my 2020 Ford F-150 thanks to the newins family for taking care of me , I cant express how much i appreciate your help