Acura of Bay Shore Service

I had Kevin the service writer. He was kind, courteous, respectful, and professional. He also took the time and advised me/educated me on a warranty, I did not have and I will be soon purchasing thanks to him. They got my car in and out in less time than what they told me, it was going to take along with a car wash. I am very pleased and will absolutely be going back to them again. My experience from day one with this dealership has been nothing but Outstanding. From the purchasing to the servicing, I have never experienced such an enjoyable stress-free experience when dealing with a dealership.

My service advisor was Melvin, he was professional, outgoing and reasonable about the wait, price and services being performed. Melvin was able to answer my questions about the service. Highly recommend to see Melvin for future assistance.

Alex Rodriguez in service was fabulous to work with. He helped me get in and out very quickly. I recommend him to my family and friends. The professionalism was spectacular and they cared and appreciated it all! Thank you so much.

I purchased a vehicle from brand new 2025 Acura Bayshore, and on the same day I received the car, I found dead roaches inside the vehicle. I immediately reported this to the dealership. Instead of taking it seriously, the salesperson flicked a dead roach off the car and acted like I was being dramatic. I’m literally just a girl. I should not have to deal with dead roaches in a car I just bought, and I definitely shouldn’t be made to feel crazy for being upset about it. The way this was handled felt like gaslighting minimizing the issue instead of fixing it. I live over 100 miles away, and once I got home, I found even more dead roaches in the trunk, backseat, and interior carpeting. I took photos because this was so unbelievable. This car was clearly not properly cleaned or inspected before being sold. This is a hygiene issue, a health concern, and a complete lack of professionalism especially for a dealership representing a so-called luxury brand. Being dismissed instead of accommodated made this experience even worse. If you expect cleanliness, respect, or basic customer service, do not go to Acura Bayshore.

I had routine service done on my RDX today and I’ve had the car for about 4 years now and although I’ve never had a bad experience with any employee, my service advisor today, Kevin, was by far the friendliest, most positive person I’ve ever had the pleasure of dealing with. He really started off my day today with such good energy!