Glassman Body Shop

I went to a body shop regarding a chip on my car and left in shock. Their service cost was phenomenally outrageous. I decided to visit Glassman Body Shop 22250 Telegraph Rd and spoke to Mike regarding my needs. He was fair, personable and my savior. It’s rare to find any person in the business of selling or repairing car with those credentials. I would recommend Glassman Body Shop!

I took my Elantra to this place last year, it was brand new and purchased from their dealer down the street. I was side swiped on the passenger side so it needed a fender, doors can be fixed and the back bumper would need to be replaced. When i got the car back after the insurance paid a godly amount for things like “door replacement” and the car was delayed about 4 weeks for them to “receive the doors” i was never comfortable with the way it came out however i figured this isn’t my job and just brushed it under the rug. I’ve always heard something knocking in the back but honestly being without my car for 2 months and struggling for rides i didn’t care. Finally i got sick of the noise and went on YouTube to see how i could take the back bumper off to see what the rattling is. Boy oh boy was I in for a big surprise! So the back bumper that was suppose to be replaced was repaired and you can see the adhesive on the inside, one of the screw holes was no good so they decided to use a drywall screw to hold it up. I mean as long as you don’t see it, it doesn’t matter right? But wait the insurance paid for a new bumper replacement where is my new bumper? So then i watched this magnet trick on YouTube to see if the metal Panels were bondoed, which i figured no way they would bondo brand new doors. Besides they charged my insurance about $8k for 4 pieces to paint and install the rest had to be for parts right? Well the magnet was not sticking to the parts of the door they used bondo on. So now i have a back bumper that’s glued back together and doors that were never replaced. I’m glad they replaced the fender though because i would be even more mad if they fixed a $45 part. After i took off the back bumper completely i noticed they didn’t even replace the bumper reinforcement and left it bent. Out of mind out of sight i guess! I had to wait 6 weeks for them to take my car in and another 5-6weeks for them to finish it becausr they “had to wait for parts” which is complete none sense since they just repaired my old parts and charged my insurance for new ones. I mean can we at least split the money the insurance paid for the parts that were never replaced? As for customer service, i had to kiss rear so these ladies didn’t take anything the wrong way but now i see why they were on edge with all the fraud going on here. Never again will i purchase a car from their dealer nor fix one with their collision shop. I will attach the photos below for anyone thinking of taking their car here, don’t let the man lady convince you their professional. Take it to one of the unlicensed places in detroit somewhere at least you get what you pay for there, unlike this place, you get taxed and waxed for some glue and drywall screws. Very sad!

Dan, Danny, and Mike we're great!! All very knowledgeable and professional. Helped me out from start to finish. Highly recommend!!

This place is beyond unprofessional. Pictured below is the damage I needed fixed. I dropped my car off 11/13 (after waiting one month to be able to drop it off) and could not get it back until 12/14. This place does not care about customer service satisfaction. I got no updates until I called and if I called too much the receptionist just hung up or transferred my call to the service desk. I was given miss information on when repairs where being done, and when I told them I knew they were misrepresenting the dates (my insurance company was sending updates on estimates and payment dates) their stories changed on why was car was taking so long. 6,000 dollars and one month later I have my car back and will never in life recommend or use this company again.

I had some work done on my 2022 Subaru after a minor accident. They replaced the front bumper and other minor things. After I got my vehicle back the fog cover kept popping off and they replaced it three different times. Then it came off a fourth time so I’m thinking there must be something wrong with that part of the bumper is it stripped or something else do I need a new bumper?! So I schedule an appointment to bring it in to get looked at to get that piece replaced once more when I take it in this time they tell me that there’s fresh damage. Very confused I’m like huh?! What are they talking about?! A very small scrape that looks like it came from when the piece flew off my vehicle! I had no accident after my vehicle was repaired by them so I said there been no accidents that’s happened since they fixed it then the manager proceeds the point out the part of my bumper that goes over my fender and tells me look at the other side of my car and then look at this side, bringing to my attention that they must have given me a faulty bumper from the beginning saying I must have swiped my car or something.! Huh?! Swiped my car no paint missing no scuff marks but now they brought to my attention that part of my bumper was slightly pushed in further than my other side so considering I’ve had no accidents since they repaired my vehicle, and that part kept popping off, tells me that they gave me a bumper that was defective from the very beginning, and had he not pointed out the part of the bumper over the fender I would’ve never even noticed it. It’s something that a normal person who doesn’t do that type of work would notice you would only notice something like that If you do that type of work, or if you know you put a bad bumper on. They refused to replace the part that they already replaced three different times and said I would have to file another claim I asked the what the reason was that the piece kept coming off and why they had to replace it three times before. They refused to answer that question saying they didn’t know and it was irrelevant! I think that they are bad people for taking advantage of people, especially in today’s economy! I think that they knowingly put a defective bumper that wasn’t noticeable to someone who doesn’t know what to look for after having minor body work done on a vehicle. Do yourself a favor and go somewhere else they won’t just slap anything on your vehicle without knowing why it keeps happening just to save a few bucks at your expense