Complete Auto Service Center

Really good experience here. The staff was super friendly and explained everything clearly, which I appreciated since I don’t know much about cars. They got the work done pretty quickly and my car has been running great since. The place itself was clean and organized too. Definitely would come back and recommend to others.

Got my running boards, tints, and my bumper repaired. All done perfectly. Even got my oil changed there when they usually don’t do that. Will definitely come back!

-- ORIGINAL REVIEW -- SEE UPDATE BELOW -- BUYER BEWARE This business cost us money due to delays, broken promises, and dishonest communication. Our vehicle repairs took significantly longer than we were originally told, through no fault of our own. Because of the extended timeline, the business said they would compensate us for a rental car in the meantime. Based on that agreement, we rented a vehicle (and chose the cheapest option available) because we had no other transportation. Once the repairs were finally completed, the business refused to reimburse us for the rental car, despite what they previously told us. I would not recommend this place. I suggest going somewhere that is upfront, keeps their word, and doesn’t leave customers paying out of pocket due to false promises. I will update this review if anything changes. -- 4/13/2026 UPDATE -- This business never reimbursed us for out-of-pocket expenses that they stated they would. They tried responding to our review, but had the facts wrong and confused us with another customer. They were quite insulting and made some baseless accusations with us that were both unprofessional and telling. This business was very hostile and rude to us as well and we thus cannot modify our original review (see above). Their verbal aggressiveness and yelling caused us to cease all further communications with them.

Very unprofessional, rude. They will order parts from us, and they will wait until we drive to their place, and then they will remember that they didn't take a deposit from their customer. 3 times they've done that. The same kids are running the place. They are waist of time.

After having what I thought was a decent collision repair experience there two months ago, I am now greatly dissappointed to essentially being caught in the middle of a dispute between the collision shop and the insurance company. And the collision shop is holding on last part for my vehicle "hostage" until either the insurance company pays for a higher cost dealer headlight that has been disputed, or I do. That was NEVER the business deal and I believe it is completely unethical for Complete Auto to take this stance now. I no longer trust them and do not recommened using them! It is a terrible way to treat a customer who did nothing wrong. To explain more details, in July my vehicle was hit in the front right side by a large deer causing significant damage. I brought the vehicle to Complete Auto Service Center in Southfield for an estimate and felt good about having them do major repairs to my 2023 Acura RDX. The work was estimated to take two weeks to complete. While the shop was not a "preferred" collision shop by Allstate Insurance, they did approve the vehicle being repaired there. Along the way, Complete Auto had issues getting the proper headlight (which has a lot of technology in it apparently) and was sent a wrong or broken headlight twice by an Allstate approved vendor (which cost several hundred dollars less than from a dealer). There seemed to be many miscommunications on the Allstate side quite frankly, but after the vehicle being at the shop for over three weeks (all while I was racking up significantly rental car charges), Complete Auto said that they finally got approval from the Allstate adjuster to get the headlight from a local dealer (at a $600 higher cost). They got the light put it in and released the vehicle to me. Subsequently, when Allstate went to final approval to pay the shop, they claim that their adjuster never approved the headlight purchase from the dealer and would only pay the shop that amount authorized from the preferred vendor. To put it in perspective, the difference was about $600 and the total collison repair was a bit under $6,000. Allstate did pay Complete Auto promptly, but did not include the upcharge portion of the headlight from the dealer. I wrote Allstate several times on behalf of Complete Auto, to help state their case for the higher cost headlight, and called the Allstate adjuster's department at least twice as well to try and help. Again, I was not part of the dispute betweent the two of them. In the meantime, when I had picked up my vehicle and was ready to take off, the Complete Auto representative informed me that they hadn't yet received the proper "engine cover" and they'd get it in soon and I could just stop by for a quick install. He said that the vehicle was fine to drive without the engine 'cover' (it may just be a sound proofing liner underneath the hood and not really a "cover". It looked fine so I left and vehicle has been running fine without it. Recently, I contact Complete Auto, said I was in the area and wanted to stop by to have the 'engine cover' put on. They then said they would only install the engine cover if either Allstate or I paid them for the difference in the cost of the headlight. I asked the rep on the phone if this unfair position was coming from the owner of the shop or not and he said it absolutely was. What a ridiculous way to treat a customer who was simply stuck in the middle between a dispute about whether the insurance company adjuster really did authorize the dealer purchased part or not. On top of it all, the new hood that was installed as part of the collision repair is poorly lined up (has a much larger gap on the passenger side than the driver side) and the areas of the vehicle that were painted (it's Acura bright blue color), does not match very well with the rest of the vehicle. Do not trust this shop, it's owner and certainly do not use them! My only real retribution here is to write reviews and try to keep others from having a similar negative experience. Thanks for reading this lengthy review!