Sullivan Tire & Auto Service

Last month I was driving up to Boston for the Red Sox home opener at Fenway Park(Go Sox). Unfortunately I experienced a left rear tire failure as I was getting into Boston. I was in a bad place and started looking up tire shops. I found Sullivan Tire and they said they could handle the repair during my time in the city. Which they did. In the process they scratched the face of my wheel. I shrugged this off as it is a used vehicle and the previous owner played bumper cars with curbs previously(the wheels weren't pristine). I left town on Saturday and drove home. Once I got back into town I stopped to grab a coffee at the local drive thru. I always tip my barista and leave single dollar bills in my center console(usually around $5-$10 at a time) for this. To my dismay my cash for tipping was gone. I was flabbergasted. I know the technician was going through my vehicle because I forgot to leave my wheel lock key out for them. There are certain things I can look the other way on but stealing is not one of them. I called the store on the following Monday and was transferred to the manager that said he would look into this and then call me back to discuss. I have now been waiting well over a month for that phone call back. Be VERY careful using this shop. Check your vehicle over for damage and do not leave anything that you care about in the vehicle because it probably won't be in there when you get the vehicle back. Very disappointing experience. A few dollars isn't going to drastically alter my life but the fact that someone stole from me is very disheartening.

Brought my car here for a fast tire leak (also bought tires here

I found this shop when I failed the emissions section of my annual inspection, and I chose it because it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

Anthony at the front desk was particularly nice and helpful—he even offered to stay late when he got news that it would take the team an extra bit of time to ensure that my vehicle was safe to drive. Thank you everyone!

Had new tires put on last year at Sullivan Tire and went back today an alighment and my complimentary tire rotation. Just before the visit, a strange noise started coming from the rear of the car—something completely unrelated to the scheduled work. Matt and the team didn’t miss a beat. They quickly diagnosed the issue and had everything taken care of within a couple of hours. The turnaround time was impressive, the price was more than fair, and the level of service was top-notch. Matt was incredibly helpful, professional, and kept me in the loop the entire time. A++++ across the board—for service, pricing, and customer care. Highly recommend!