D & L Auto Repair - Car Repair - Towing Service - Rental Car - Boston

If there are more stars, I would give them more. My 2022 Hyundai Santa Cruz had dents on two right doors and a big crack on front bumper. They took care of all the paperwork. A,week and 1/2 later, I got the truck back in show room condition. They cleaned and detailed my truck inside out. Great customer service and quality work. I would definitely recommend this place.

After inspecting the work performed by this shop, I found multiple serious and unacceptable issues that raise major concerns about their professionalism and integrity. 1. The oil drain plug was sealed with RTV/gasket maker instead of being properly repaired. This strongly suggests stripped threads or damage that was never disclosed. A drain plug should NEVER depend on sealant. This is a temporary patch that risks oil loss and catastrophic engine damage. 2. A bolt in the valve cover gasket area was also covered in the same sealant. The valve cover gasket was replaced only about 5,000 miles ago, and it is already leaking. A properly installed gasket should not fail this quickly. This raises serious concerns about the quality of the parts used and the workmanship performed. Covering bolts with sealant instead of correcting the underlying issue is not standard mechanical practice. 3. A tube connected to the intake pipe between the engine and air filter was broken and sealed with gasket maker instead of being replaced. It appears the part was damaged and patched rather than properly repaired. 4. The upper control arms were replaced by this shop. However, shortly after, my vehicle failed state inspection because the control arms were considered worn and unsafe and needed replacement again. This raises serious concerns about whether the parts were actually replaced or whether low-quality components were installed. 5. After their service, I also had to replace steering components. The vehicle was supposedly checked and serviced, yet major steering-related issues remained. 6. I paid for an alternator replacement, but there are strong reasons to question whether it was actually replaced. When a customer pays for specific repairs and later discovers leaks, broken components sealed with RTV, failed suspension parts, inspection failure, and questionable replacements, this is not a minor oversight — it indicates a pattern. I strongly do NOT recommend this shop. If you value your vehicle and your money, carefully verify all work performed here and request proof of parts replaced.

Dangerous. I had a front-wheel alignment done at this auto shop. It turned out that they stripped the ball joint control arm bolt while adjusting the wheel camber. When I returned to address the issue, they refused to inspect it and simply sent me to the official dealer. It’s clear why they did that: they know they stripped the bolt along with the nut and realize it’s now a difficult and expensive fix. I do not recommend this auto shop.

I had a great experience at D&L Auto Repair Center and highly recommend them. I brought in my 2009 Jaguar XJ8 for a diagnostic, and the team was extremely professional and thorough from start to finish. They took the time to properly assess the issue and clearly explained everything in a way that was easy to understand—no confusion, no pressure. What really stood out was their honesty and transparency. They didn’t try to upsell unnecessary repairs and made sure I knew exactly what was going on with my car before moving forward. Also, Herby provided excellent customer service—very friendly, attentive, and made the whole experience smooth and stress-free. The service was efficient, and you can tell they genuinely care about their customers and their work. If you have a luxury vehicle like a Jaguar and want a shop you can trust, this is definitely the place to go. I’ll definitely be coming back for future service!

Herby was amazing, I was on my way to an appointment when I parked my car and realized my window would not go up, I saw their shop and brought my car in. At first they told me it would take about three hours to fix, I told them I do not have three hours I am here for another appointment, then I have to get back so my daughter can go to work, not only did they fix it under three hours, they provided the best customer service I have seen in a long time! Thank you so much! I highly recommend going to their shop!