Brighton Auto Service

Staff was rude, when inquiring about tire prices I was told that they will not sell me a tire and should go elsewhere. Simply for asking for what the best recommendation was. Awful. By the way I just wanted to buy a tire, and a friend helped me patch it. This was the first place I went to. You lost a customer because you let your personal feelings loose instead of actually helping them. I was sent out of this place, he didn’t even try, he just kicked me out. Don’t come here.

A BAD experience here. The shop is suspected did a bad job for my car. And their attitude towards this problem is insolent and rude. Basically I have done a car maintenance here, including oil change, filter change, and sark plunges replacement. The car CANNOT started and the check engine light is on in the next day with ONLY 6 miles drive. So I called their manager and report this issue. Then, he refused to take the responsibility, showing his impatient on the phone call and letting me call the towing service. Later, the car is surprisingly started by the helpful and friendly towing service guy and was brought to the shop. But the shop told me they are not able to find anything wrong… though the manager said I can bring my car to them at any time when it goes wrong, I still feel insecure. Maybe I will check this problem at somewhere else before my road-trip.

I gave a star because it’s the only way I could find to add this comment, otherwise zero star I brought my car here at the beginning of October because it was jumping every time I stopped and the brakes were in bad shape. They told me there, every problem the car had and I told them all that I wanted was my car fixed so I had no issues. The repair costed me almost 1400 counting a labor of $899. Now on October the 16th my car started jumping and now with the addition that the motor stop running while driving. So the only thing they fixed was the brakes (so far who knows) And when I was paying at that time the mechanic told me”this is the part I like” Which is not a bad thing to say because it’s his job, but man, be true, be honest, be fair and professional, believe me, you will feel much better in that way. Wish you well, but I don’t think I can return here.

They put in a new starter and recharged my AC. They 'changed my oil' without informing me and charged me $120 for it, saying that the engine had no oil in it after I had put it in myself a month ago. I felt like I got bamboozled. They do a quick turnaround, just check your oil before dropping off your car. Edit: Changed review based on further communications - turns out I was too harsh.

I made an appointment for a 4-wheel alignment, rotation, and a diagnostic on my power steering system and engine, as I knew there were some potential issues. I dropped my car off an hour after they opened, expecting to pick it up sometime after noon. They didn’t end up even starting my alignment until 4:30pm, an hour before they close. Fine, I get that a shop like this can be busy. When I came to pick up my car, the price of the alignment was $50 more than what was listed on the website. Also, they didn’t rotate my tires or check my power steering or engine. Guy at the counter said “We were so busy today, you’re lucky we even got to your car!” As if I hadn’t made an appointment two days prior! Anyone with half a mechanical mind knows a tire rotation takes 5 minutes on a lift. These guys are at best overworked, and frankly dishonest and lazy at worst. Don’t waste your time or money. How they have such good reviews is beyond me. EDIT: Regarding the owner’s response: That’s all well and good, and I probably wouldn’t have made this review had this been told to me when I picked up my car. Instead, the employee I spoke to told me that y’all were too busy to check on my issues, not that you had and verified it was fine. He even spoke to you after I asked about those issues and told me specifically that you said that you HAD NOT checked them. You didn’t do the rotation like I asked, and you charged me more than was listed. How can I be satisfied with such service?