The communication from the Service Department at Pearson is some of the worst I've experienced in any business transaction. I am a local fleet manager and we chose to send some of our fleet to Pearson to ensure the Fords in our fleet are taken care of at the highest expectation. I've had many calls and emails go unanswered when our vehicles have been in the shop for weeks without any updates or up-front expected finish date. Don't even get me started on getting in touch with them to schedule ahead of time. We've always had to just take the vehicle in and wait on their time table. Unfortunately, though the vehicles have always come back better than we sent them, the lack of communication is forcing me to look elsewhere for a Ford Dealership who actually returns calls and emails.
View on GoogleQuick Lane at Pearson Ford
Mechanic in Zionsville, IN
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About This Shop
A trusted independent automotive service facility in Zionsville, NY, specializing in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Worse ford dealer I've came across so far lol Phone doesn't work and quick lane is gone lol
View on GoogleAlways quick, efficient, and friendly. They take the time to explain things thoroughly
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