A Quality Automotive / Crash Doctor

I’ve always had a great experience, with our company and personal vehicles. Honest and no BS. Have always gone above and beyond to give me options and even recommendations for other businesses if they feel they can be more affordable. Grateful to have a mechanic I can trust and return to.

I took my RV into Crash Doctor. I had a $100 deductible from my insurance to pay for a paint job on part of the front hood due to vandalism. The owner found two in-house batteries needing replaced, charging $174 each. So, very little labor involved as they just sit in the side of the RV and attach the cables on the batteries. Total so far is approximately $450. The only other things I had asked of him, three times (which the owner would NOT answer) was “How much was an oil change and checking air in my tires? I’m a widow and I don’t have money to throw away. I told him to forego the oil change after he complained that I didn’t tell him about this in the beginning. By the time he got my RV done, it was a day before I was to leave for my trip. I had taken my RV into him about two or three weeks prior. So, I get a bill of $1,161. He NEVER gave me an estimate, nor did he ever answer my question after asking 3 times how much an oil change was. So, he still did the oil change. How could $600 labor be involved to set in two batteries where nothing was in the way to put them in? I have the valve extenders to easily check tire pressure. He did an oil change I told him to forego bc of his complaining and every time I asked him previously how much one was, he would not tell me. I told him to forego the oil change and by him doing it any way, my bill went from $448 before tax and there would be hardly any labor (placing two batteries in), to $1,161. I told him that that amount could not be my bill and must be part of what the insurance owes. He said no, it’s all my bill. I asked for a break down of the $600 in labor and he never gave me this either. He never ever gave me an estimate prior to the work being done and I was leaving the next day on my trip. I paid him as I needed my RV back for my trip and I couldn’t cancel my campground reservations either, at that point. He told me his wife was a lawyer and we didn’t even have words at that time about my rights. He just happen to throw that into the conversation, probably so I wouldn’t think about doing anything, after I questioned him about my bill. I will be exercising my rights as a single woman who should never ever have been treated this way!! Also, how does an owner not know how much an oil change is after being asked 3 times? Then he does it without giving an estimate, even when I told him to forego it. So, I never heard of a bill rising from $450 to $1,161 bc of this. I know that some places are around $200 for an oil change. So, how could my bill, even if he had gotten permission, ever had come to $1,161? I will never ever tell someone to take their business to Crash Doctor. PLEASE DO NOT SUPPORT THIS BUSINESS. IT’S NEVER RIGHT TO TREAT ANYONE THIS WAY, ESPECIALLY A WIDOWED WOMAN WHO HAS LOST HER HUSBAND!!

This is a great place to go for any and all of your vehicle needs. They can do anything from oil changes and routine maintenance on your vehicle to rebuilding and replacing your engine or transmission. They also can take care of all of your body work needs. Anything from fixing a scratch in your paint to completely repainting your entire vehicle. The head mechanic at this shop has more than 30+ years of experience under his belt. You'll receive quality work at very fair prices when you choose to bring your vehicle to A-Quality Automotive.

I have trusted A Quality Automotive with my cars and hence my life and the lives of my family for over 20 years. They are fair, competent, available and honest. They will do what they say and explain alternatives if appropriate or better and in our best interest

Todd was so kind and helpful. being a woman, taking your car to get repaired can be intimidating,, but I was very comfortable, and pleased to know he tried to get me a good deal. recommend them highly!