Tuffy Tire & Auto Service Center

Excellent trustworthy auto shop. I brought my car a few days ago with a gas leak on my fuel lines. They were super efficient in their work and quickly resolved the issue. Recommend 100%. Thank you Vincent for your amazing work ethic. Im very greatful for taking your time to explain and show me step by step the problem that my car had.

Justin and Doug and the whole team were great. Had oil change and they found 2 of my tires were too old. They are a weird size but they called around and found some and they got them same-day. It was an unexpected expense and they showed me the various financing places they work with. Got it all sorted in short order. They were all very professional, kind and sincere. I'll definitely come back. Thanks team.

i came in because i was told this place was compliant with the place i got my car from, anything this place found wrong with my car the dealer would have fixed so i came here for a post purchase inspection. believe it or not, these people completely broke my skirt, the second picture i included was them popping it back into place but not fixing it, when i mentioned that this was still broken and that the dealer wouldn’t even take the car back this way, the guy got upset and said they had no proof of what the car looked like before and had the audacity to say that it was fine this way (after them popping it back in terribly as shown in the video). thankfully i take a bunch of pictures of my car and showed proof that it looked perfect the day before. i ended up pressing them into buying me a new skirt considering they completely broke it. i don’t care what the other reviews say it’s probably bots. If you care about your car at all DO NOT come here. would rate this place a 0 if i could.

Went to Tuffy the other day for a much needed oil change. Vince was able to squeeze us in and ease my nerves about my car haha. Very speedy service, excellent communication and very fair prices. Will keep coming back for routine maintenance work with Vince!

I am going to be honest here. I stopped in for an emergency, my kia soul was misfiring and this was the closest place to me. I was thankful at the time that they got me in right away because I was on my way to work and my son had a half day of school that day. They ran a diagnostic on my misfire and told me that they had to change 2 spark plugs but there was still a misfire. They supposedly changed all 4 spark plugs and told me that my coils were good and pressure was fine signifying a deeper cylinder issue. While I was waiting I heard him say to 2 customers about their oil change price being around $50. I ask them to add that if they had time and he mentioned for my car it would be less than $50. They mentioned they like to do oil changes with little profit margin to keep customers happy. As I was being explained how my engine was probably past repair and they had to order a better diagnostic tool to further assess my misfire and how they could source a used engine if needed (since i couldnt afford to replace this vehicle with a used one, which they suggested I should do) I had to leave by noon to get my son from the bus. The mechanic came in saying they did not perform the oil change yet then goes back on the shop floor and comes right back out saying someone else did it and he just needed to add the sticker to my car. I left with a slightly better running engine still misfiring but had no choice. while I waited for the new diagnostic tool to arrive. 3 days go by, no update so I call and I am told the tool arrived damaged. I decided to tow it to the dealership for a second opinion where they told me my coil was bad. I then took it to a 3rd mechanic for their opinion where he showed me that I had less than a qt of dirty oil and a slightly rusted rim of an old oil filter signifying Tuffy did not perform the oil change but certainly did charge me for it. I also had to replace all 4 spark plugs again, unsure if they even changed them all in the first place. I was given the run around when I confronted them about the lack of service. They finally refunded me for my oil change only. PLEASE MAKE SURE BEFORE YOU LEAVE THAT THEY ACTUALLY PERFORM THE WORK YOU PAID FOR. I have been scammed by not just this plainfield tuffys but batavia as well (not doing an inspection before performing work on my breaks and a few other small repairs and failing to notify me the condition of my frame, they did make it right by inspecting at least 6 used cars for free) and my brother in law has been scammed by the aurora tuffys (telling him his car was a loss when it was a simple fix). I am a woman but I am not dumb and helpless and I will not be preyed upon by untrustworthy mechanics! If you schedule a serious service here I highly suggest you get a second opinion from a different shop and ALWAYS check your oil before you leave. NEVER will I support a tuffys again!!