Poor customer service. My wife was stranded at 2:30am. I was able to pick her up and set up the tow. I spoke with a guy named Cody who insisted I stay with the vehicle and stated they would be out in 45 min. An hour and 10 min later I called to see where they were. I was told an emergency occurred and they’d be out when they could. I informed Cody I had to go home with my kids and tried to provide a credit card number for the tow. He told me I had to wait for the driver to pay. I left a note taped to my window with my number and my wife’s number for the driver. At 6am I saw I had several missed calls. I called Cody back who stated they brought my truck to the yard instead of RPM performance (where it was supposed to go) and I was charged for another tow. It cost $380 to tow 14 miles because I couldn’t leave my card number with the dispatcher. Super disappointed with the customer service and the lack of willingness to help a customer by Cody. Will not recommend.
View on GoogleRex Towing
Mechanic in McHenry, IL
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About This Shop
Providing reliable, high-quality auto repair services in McHenry, NY, this shop specializes in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays Open 24 hours. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Extremely fast and totally knew what they were doing. Cody got me out of the freezing cold last night and my car to a shop safe - top notch towman, and top notch company. Will be using them if I ever need again.
View on GoogleJames was super nice, friendly and fast! He was also very easy on my car! I’d recommend him anytime you need a tow!
View on GoogleJames was great! Got to my car in a very timely manner and even offered to take a peak at my car to see if he could fix the problem. This was my second time dealing with a tow myself and he made the process very easy and anxiety free! Thanks for your help again James!
View on GoogleHuge thank you to Rex’s Towing and their driver Ben!! After the alternator went on my Audi I called for them to give me a tow about 15 miles. They were there within an hour and Ben took care of my car with a very professional and caring manner. Will definitely recommend everyone to give them a call if they’re in need.
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