Merlin Complete Auto Care

I've been here a couple times and the staff are extremely nice. The guy in front explained things to me in lamens terms when I had questions so I could understand. They showed me the issues while the car was up cause I'm a visual person. I needed a bunch of stuff done to my car but have a trip coming up. They showed me which ones to prioritize and which ones can wait till we get back. Very good place to get your car looked at.

I used to love going here about two owners ago. The owner was kind and talked to me and did not take advantage of me. When the place sold to a new owner I stopped going as the people talked down to me and the service was poor. Recently, I had an urgent repair that needed to be done and tried again after my usual mechanic not being able to fit me in. I pretty much new what the issue was and due to a road trip wanted it fixed so I did not break down. The people were nice but I got taken advantage of with pricing. They claimed they used "every discount possible" but the cost of the repair was about $400 more then it should have been and my national accounts discount was not applied either. They were kind enough to run a code detection on another car of mine so I decided to give them a chance. Well, once again, they were way out of line. Not only did they charge me twice the rate as my usual place for the diagnostic ($68 vs $125) but the cost of the repair was three times what it should have been. From Google I got an overall repair cost of $396.00. The part they quoted me was for $900.00 and if you look at Auto Zone it is only $300.00 for the most expensive part. I know they need to make their money but three times the part amount is crazy!! I immediately called my usual mechanic and they are going to do the repair for $400.00 which Merlin wanted to charge $1297.00. That is a CRAZY HIGH difference. Yes, they are nice and convenient but I have to watch every penny I spend and there is no way that I will get taken advantage of a second time.

Eric, John, Rick and all of the staff at this location are AWESOME! They have taken care of my car needs many times and have always been honest and helpful. I have continued to bring my car there because I trust them. It's not easy to find representatives who are really honest but here they have offered lots of good advice to help me maintain my car without being pushy. I would rate this location a 10! They are customer friendly and I would recommend them to anyone and everyone!

This place is great! When my tire had slow leak, the manager went out of his way to squeeze me in. I called a Merlin closer to my house, and was told they would not see me that day. When it turned out that I had a nail in my tire, he was sure to order me a new one, at a good price too. It was even ready the next day by 10:00 am. I will definitely drive the extra distance to return here.

Vehicles was dropped of 9/8/23. Quoted for replacement of all brake lines and oil change was $1050. When the vehicle was "done" I was working and had pay over phone to have access to it. I was charged $1107. Was told keys and invoice would be left in car. That didn't happen, thankfully I had a spare key. The oil gauge was off so I checked the oil and found the oil was dirty and was a quart low. This prompted me to get under the car to see what was replaced. That answer was nothing. When I went back on 9/11/23 the owner, Anthony said they replaced 2 brake lines from master cylinder to abs module. Which I was able to see, but quote was for ALL brake lines, per his recommendation. When I asked about the oil change not being done. He the offered to complete it. After asking for a refund multiple times he finally agreed to refund the oil change that was never done. When confronted about being scammed I was met with a shrug of the shoulders and a refusal to change the price. Stay clear of this business! They know what they're doing and exactly how wrong they are. They won't stop with me.