Lombard Toyota Service

I have been bringing my car here for service for the past 7–8 years. Unfortunately, my last couple of visits have been disappointing, especially the most recent PM service. The vehicle I brought in has a light gray interior and is exceptionally clean and well maintained. At least it was until the service was completed. When I picked up the car, I found dark grease stains on the cloth portion of the driver's door panel, black greasy marks on the exterior of the driver's door, and additional stains on the hood. The vehicle is white, so the marks were very noticeable. The technicians also left a dirty plastic seat cover on the driver's seat. They seem to do this regularly. Ironically, there was no protective cover on the steering wheel. While I was able to clean the grease from the steering wheel and most of the exterior stains myself, removing the grease from the cloth door panel took considerable time and effort. In other words, I brought in a clean vehicle for a routine oil change and received it back dirty and covered in grease. When I raised the issue with the service department, their solution was to offer a complimentary vacuuming service. That's quite impressive. If you get grease stains on your cloth interior, just bring your car to Toyota of Lombard and they'll vacuum it. Is this really the level of care and customer service that customers should expect at this place? P.S.: the vacuuming of greasy car was offered by the Service Manager.

This dealership has a nice service department. I bought an oil change package so they look things over every six months.

Do not go here for service. My husband brought his car in for an oil change, and they called saying we needed $4000 worth of work. My husband agreed to one of the things that only cost a few hundred dollars, but they went ahead and did around $3,000 worth of unapproved work. My husband was able to stop them from doing the last part of the work when he called to see if the car was ready. We went to talk to the service manager, and he told us we needed to pay and that we were not going to come to a resolution. They said that we agreed to the work and needed to pay. We asked to hear the recordings of the phone calls, and they did not have them because they do not record outbound calls. They did not send us any electronic information about the repairs or written estimate and just wrote on the work order for the oil change that we authorized over the phone. If you do decide to get work done here, Make sure they provide you with written confirmation of work to be done prior to them starting it. They had our car almost 5 months while we tried to work this out with them. All the staff we talked with were not professional and quite rude. I highly recommend staying away from here. I have heard better things about Elmhurst Toyota.

I rarely post an unsolicited review, but the service I received at Lombard Toyota was so outstanding that it compelled me to write this. From the moment I arrived, the service representative Samantha Bautista was so impressive with her professionalism and courteous demeanor. She was very focused and attentive. The initial visit with the technician was also very professional and he took the time to listen to me while I explained the the issues and prior history with my car. I was impressed by how quickly they were able to solve the problem by already having the part in-stock and Samantha also informed me that she looped in one of their most senior technicians and their expertise to help address the issue. They also provided suggestions on how to prevent the same issue from occurring again in the future. Lombard Toyota was a slightly longer drive for me to get to, but based on my experience, they will definitely be my first choice for car care moving forward!

I bought my car last November 2024 from Jake at Lombard Toyota. I purchased the BEST Toyota extended warranty that’s available. In April 2025, I took my car in for an oil change. I had the first appointment of the day and I was on time. 1st at the shop. Regardless, I had to wait abt 2.5 hrs. The service rep Mario, was extremely annoying disrespectful and a disingenuous jerk. I asked Mario if my oil change was covered, Maria insisted that the oil change was not covered. I asked him if my tire rotation was covered. He said no that would be an additional hundred dollars. I told him no tire rotation. Mario listed on the warranty. The tires were rotated. He lied. I don’t believe the service was ever performed. He obviously knew I had the warranty and he knew the oil change was covered, but he intentionally charged me anyway. What a jerk! After waiting 2 1/2 hours, I went up to Mario for the third time to see if my car was ready. my car was ready earlier, but he just left me in the waiting room. contemptuous nature and low IQ thought this was a good idea. I was charged over $100 for the oil change and I was so happy go! I instructed Maria not to do the tire rotation since it was $100 that he was not to do that. Later I found out that Mario had put on the service log that my tires were rotated. He knew that the oil change was covered because he was in the warranty when he notated the tire rotation. I do not believe that my tires were rotated. I think Mario is unscrupulous unethical and had malice. Not an accident. Oil change and tire rotation are covered under my warranty In October, I called Lombard Toyota because my traction control would not turn off. There were other issues. My digital screen wasn’t working properly so I made appointment and I talked to Ammar who is fantastic and gave me a loaner car. He assured me that the traction control was covered under my premium Toyota warranty. Later that afternoon, when I called to follow up with Ammar, I found out he had been terminated and no longer worked there - at this time I was directed to Mario, who told me I needed my brake lines flushed. He may have sold me an additional filter. I can’t remember. I approved the work which cost me approximately $300. When picking up my vehicle I was waiting in line- while I was waiting/working on my phone. I looked up and I saw that these two service representatives, an African-American man and Mario had completely disregarded me and were accepting other people and ignoring me completely. Out of frustration I commented “excuse me I thought I was waiting in line”-At which time the African-American man responded what are you waiting for? I replied -“I’m waiting to see one of you so I can get my car”. Stating the obvious for these contemptuous jerks. About 4 min later Mario said ill show you your car as we stepped outside. He asked me where is your vehicle and I responded. I don’t know? I asked Mario what was the problem with my traction control? Mario must think I’m a total imbecile. Because he told me “don’t push that button” (referring to the traction control) again. I tried to find out what was wrong with my vehicle. talking to Mario is getting a filibuster stating the obvious and telling me not to push the button. With frustration, I ended the conversation. frustrating and annoying -I contacted Lombard Toyota and attempted to speak to the service manager who is Bill Sumner. Switch board with transfer me to his phone, which was unable to accept voicemail messages. Bill Sumner never returned my call. At this point, I was transferred upon request to a service rep by the name of Josh. Josh was fantastic. He was professional and honest. Josh informed me that I should NOT have been charged for the oil change. I DIDN’T FIND OUT UNTIL LATER THAT MARIO LISTED THE TIRE ROTATION UNDER MY WARRANTY. HE KNEW THE OIL CHAnge WAS COV -INTENTIONAL. I DON’T THINK HE EVER ROTATED MY TIRES -go to Oak Brook Toyota. November 2024 when I bought the car, they tried to give me a 3 yr warranty/ I PURCHASED a 5 yr WARRANTy