Firestone Complete Auto Care

I would like to sincerely express my gratitude to the team at Store 2178 on S. Broadway Ave in Boise, Idaho. Even though they were close to closing at 7 PM, the staff stepped in without hesitation to assist me during an urgent situation. I had a flat tire and needed immediate help, and they truly delivered when it mattered most. The manager in particular, showed exceptional kindness and professionalism, going above and beyond to make sure I was taken care of. I also want to show my appreciation to the young lady who remained after hours to ensure my tire was properly maintenance. I truly hope both individuals know their genuine compassion and willingness to help did not go unnoticed. This level of service made me feel valued—not just like a customer, but like family. That kind of experience is rare and deeply appreciated. No matter how far I have to travel, I will gladly return to this location for their top-notch service. Thank you again for your genuine hospitality Sincerely, The Lady in the Purple Car

I recently had my KIA Optima 2020 LX serviced at Firestone Complete Auto Care, and I couldn’t be more pleased with the experience. From start to finish, their customer service was outstanding. The staff was friendly, professional, and took the time to clearly explain the repairs my car needed without making me feel pressured. The quality of work was excellent. My vehicle is running smoothly, and I feel confident that the repairs were done right the first time. It’s clear they take pride in their workmanship and pay attention to detail. I also really appreciated how timely they were. Scheduling was quick and convenient, and they completed the repairs within the timeframe they promised. It’s refreshing to find an auto service center that values both your time and your trust. I would definitely recommend Firestone Complete Auto Care to anyone looking for reliable service, quality repairs, and a team that truly cares about their customers.

I brought my car in for some routine maintenance and found the experience to be fairly standard. The staff was professional and explained what needed to be done clearly, which I appreciated. However, the wait time ended up being quite a bit longer than I was originally told, which made planning the rest of my day a little difficult. The work itself seems to have been done correctly, so I don't have any complaints about the quality, but the lack of timeliness was definitely a bit of a downside.

My husband and I have had both our vehicles there. New tires, new brakes, tires filled and repaired and always have had a pleasant experience. I have been to other tire stores and never felt more welcome and taken care of. Great customer service and super friendly techs. Highly recommend.

I have been using Firestone for at least the last 7 years. Kevin Powell does everything he can to help EVERYONE, in my experience for the best deals. He is kind, respectful and knowledgeable. If you want a pleasant experience in your auto care, give them a call. ✌️❤️‍🔥🇺🇲💪