Firestone Complete Auto Care

Good customer service and decent pricing. I love the tires I got and they were a good deal. However, I do not recommend getting an alignment here especially for a performance vehicle. I brought it to them 3 separate times and they couldn't get it to drive straight with the steering wheel aligned properly at all. Finally went to another shop and they got it driving perfect there.

This is honestly the last place I wanted to come to leave a bad review, but at this point I’m being ignored and have no other choice. The shop fully admitted they damaged my rim during my service and then sent me on my way without saying a word. I didn’t even find the damage until the next day. When I called, they already knew exactly what I was talking about and told me to get a quote so they could submit a claim. I did exactly that. The claim was submitted… and now? Silence. The claims representative (Chad) has completely stopped responding to my calls and emails, and nothing is being done to fix the damage they admitted to causing. I’m not sure how a company can take full responsibility and then just completely ignore you. This is my final attempt to get someone’s attention before I move forward with legal action. Claim #2961702 so you can pull the claim to contact me.

I had a great experience at Firestone Tire Shop. The staff was incredibly friendly, professional, and genuinely helpful from the moment I walked in. I came in with a tire issue, and not only did they take care of it quickly, but they also patched it up for free, which I really appreciated. It’s rare to find that level of honesty and customer care these days. They made the whole process easy and stress-free. I’ll definitely be coming back for any future tire or service needs and would highly recommend them to anyone looking for reliable and trustworthy service.

I want to take a moment to recognize David and the team at the Fairview location in Boise for their professionalism and outstanding customer service. After a very disappointing experience at the Broadway store, I scheduled an appointment with David at the Fairview location. From the moment I arrived, the experience was completely different. They got me in right on time, were courteous and professional, and most importantly, they did exactly what they said they would do. The work included installing TPMS rebuild kits and performing a lifetime alignment. I had previously been told at another location that this type of service could take two to three hours or longer. David and his team completed everything correctly in about an hour and twenty minutes. The alignment was done properly, the TPMS components were installed correctly, and the vehicle was returned to me in excellent condition. What stood out most was the professionalism and transparency. There was no defensiveness, no excuses—just solid, competent service. David took the time to ensure everything was handled correctly, and it showed. His team worked efficiently and respectfully, and the overall atmosphere in the store reflected strong leadership. As a Firestone retiree, I truly appreciate seeing a team operate the way this one does. David and the Fairview crew helped restore my confidence in the company. Thank you to David and the entire Fairview team for doing things the right way. It makes a difference.

I just got my oil changed and tires rotated. Jerry the new store manager was awesome. He took care of my vehicle in a timely manner. Got me back on the road. Thank you and keep up the good work.