Gravity Autos Sandy Springs

I had a really great experience buying my model 3. DeAndre was super helpful and made the whole process feel easy & stress free. he answered all my questions and made sure i felt comfortable before driving off. it’s been a year and i still love my car. definitely recommend working with him!

I recently bought a car and had a really great experience thanks to Matthew Perrick. He was easy to talk to, never pushy, and made the whole process feel comfortable and stress-free. He answered all my questions, was honest throughout everything, and genuinely made me feel like he wanted to help rather than just make a sale. Overall, one of the best car-buying experiences I’ve had. Highly recommend working with him if you’re looking for a new vehicle!

I genuinely tried my best to handle everything privately, but after being ignored repeatedly, I feel I have no choice but to share my experience. I came to this dealership after my previous car was totaled in an accident. I was genuinely excited to buy the Toyota 4Runner, but that excitement disappeared as soon as I noticed several cosmetic issues that were never disclosed. I had to point out every scratch and imperfection myself before signing anything. Matt, the salesman, reassured me multiple times that everything would be taken care of and kept calling the issues an “easy fix.” Because I needed a replacement car quickly, I trusted those promises — which I tremendously regret now. On the day I purchased the vehicle, Matt had the car buffed twice because the defects were so noticeable. A week later, I reached back out to Matt because some of the cosmetic issues had already started reappearing. Then, about a month later, after I finally had the car properly washed, every single cosmetic imperfection became visible again. I contacted Matt once more to let him know, and that’s when he started implying that I must have done something to the paint — even though he knew from day one that the car had these exact issues. Being blamed for pre-existing problems was extremely frustrating, and that’s what pushed me to reach out to the manager. And that’s where things continued to go downhill. I was first told the remaining issues could be fixed for $360. Then I was told not everything could even be fixed for that amount. Eventually, the manager, Adam, offered me $200 to “close the matter,” which doesn’t come close to covering what it will cost to actually fix the issues I was promised would be handled before I bought the car. On top of that, the dealership added a $1,300 “360 Protection” package to my contract without ever discussing it with me. I had to ask what the charge was, and only then did James in finance remove it — after telling me it had already been applied, which made no sense since the car still had every cosmetic flaw I pointed out to Matt. It felt sneaky and dishonest. Then there’s the warranty refund. I canceled my extended warranty months ago and received zero communication afterward. After James stopped responding, I contacted DOWC myself. They told me a portion of my refund was already sent back to the dealership in December, and the rest is being sent now. The DOWC representative even mentioned that this dealership has a bad reputation for not distributing customer refunds, which is extremely concerning and honestly makes me think the worst. What makes this even more disappointing is that my partner and I purchased two vehicles from this dealership. With that kind of business, I expected honesty and follow-through. Instead, Matt shifted the blame onto me, James completely stopped responding, and Adam stopped replying altogether once I didn’t accept his low offer. I’ve tried to handle all of this privately and respectfully, but being ignored, dismissed, and blamed for issues that were pre-existing is incredibly unprofessional. At this point, sharing my experience publicly seems like the only way to be heard. If you’re considering buying from this dealership, check every line on your contract and get every single promise in writing. Verbal assurances mean nothing once you leave the lot. All I want is what any customer should expect: to be refunded immediately for my canceled warranty and to finally receive a response from the manager instead of being ignored. I’ve been more than patient, and I truly hoped this could be resolved professionally. But based on my experience, customers deserve to know what they may be walking into.

Update from original review below: My experience with the sales representative was great. Unfortunately, my experience with Vincent, the Finance Manager, was the complete opposite. I would give zero stars if I could. He sold me a “360 Shield” package for $4,000 and failed to disclose that it was non-cancellable—something any customer would reasonably expect to be clearly explained upfront. What’s more concerning is that I was only given the first page of the DOWC warranty contract to sign. When I questioned why I wasn’t allowed to review the full terms and conditions, he avoided the question and refused to take accountability. That is not only unprofessional—it’s a lack of transparency in a financial transaction. Customers rely on finance managers to explain what they’re signing, not rush them through incomplete documents. I may not buy cars every day, but he finances them every day—which makes his lack of disclosure even more unacceptable. I strongly encourage anyone working with this dealership to thoroughly review every document and ask for full contracts before signing anything. __________________________________________________________ I had an exceptional experience working with Deandre (Dre). From start to finish, he demonstrated a high level of professionalism, knowledge, and attentiveness that made the entire process feel seamless and elevated. What truly set this experience apart was the flexibility he gave me to complete my own pre-purchase inspection before finalizing the deal. That level of transparency and confidence in the vehicle spoke volumes and gave me complete peace of mind. Deandre was responsive, respectful of my time, and carried a strong sense of integrity throughout the process. I never felt pressured—only supported in making the right decision. I absolutely love my car—it genuinely feels like it was made just for me. If you’re looking for a refined, trustworthy, and first-class car-buying experience, I highly recommend working with Deandre.

Dude just left me… seriously though, very good experience, knowledgeable and helpful all the way through. As an customer, you can only hope your getting a deal, a car that won’t have issues and something that will last… these guys come off confident in their business… or I’m screwed…🤣 thank you team, appreciate handling me right.