AutoNation Toyota Winter Park Service Center

I am leaving 4 stars just because of the situation I am referring to.(changing to 5 stars) I wanted an oil change on my 15k service. At the time I was told that oil change is every 10k. I was told at the time of scheduling that Toyota was running a sale for oil changes 69 bucks. After the service was complete I was told that I had to pay 89. 20 for shop fees (my truck was already in shop for service so I felt it an unnecessary charge). When scheduling my 20k service I wasn’t sure if it covered the oil change so I asked the cost to pay for it. Turns out the normal cost is 89. Feeling a little aggravated I went to the general manager. Nick Oliver. He was absolutely apologetic. He explained to me that the prices of oil changes has been lowered recently. So 89 wasn’t full price for oil change on 25 tundra. He also gave me a credit towards my next service. Money aside, Nick really went out of his way to apologize and to make the situation right. He is the general manager, he has a lot more important things to do other than apologizing to a customer over 20 bucks. He made me feel as if my situation was the most significant thing for himself to be addressing. I didn’t even want to bother him with this complaint. I’m glad I did because my feelings about Toyota of Winter Park has completely reversed and I will be bringing my truck back here for all my needs. Bad things and accidents happen. It’s how a business addresses those problems that will set them apart from the shady ones. Nick thank you very much

I had an amazing experience working with Kevin at Toyota. From start to finish he was extremely helpful, patient, and responsive. He answered all of my questions and made the entire car buying process smooth and stress-free. I never felt pressured and he was always transparent and professional. The rest of the staff was also very kind and helpful, which made the experience even better. This was honestly the best experience I’ve ever had purchasing a car. If you’re looking for someone who truly cares about helping you and making the process easy, I highly recommend asking for Kevin!!!

Service advisor had excellent customer service, however, after day and a half of waiting, not all of the approved repairs were done plus a battery that was improperly installed causing dent to the battery and fluid leakage. Although, these matters were immediately acted upon by the service manager, it was a waste of time going back and forth to the dealership. I would never go back to AutoNation Toyota Winter Park ever again.

I came in originally to just peek at what the car marketed looked liked no a days. We were greeted by Alberto and were not hassled in anyway to make a purchase. He was very clear that we were only looking and he was super knowledgeable on the vehicles. It was a very pleasant time. We felt so informed and seen as customers that at the end of the day I ended up purchasing my first 2025 RAV4. Overall, we got helped by Alberto, Jessica and Tony. They did everything possible to make this happen and it be a smooth transaction. Although the entire process was soooo long and draining, the connection was great. Long story short, yes I absolutely avoid dealerships most of the time, but this was actually a very memorable experience.

I just had an amazing experience buying my new Toyota Tundra! The whole process was incredibly easy, and the staff were friendly and welcoming. My sales guy(EYAD) was awesome—knowledgeable, helpful, and best of all, not pushy like other salespeople I’ve dealt with in the past. This is my first Toyota (I’ve been a proud Ram owner since 2013), and I couldn’t be happier. I’m absolutely loving my new Tundra and so excited for all the adventures ahead! Highly recommend this dealership.