Performance Ford Service

I have mixed feelings about my recent experience. On one hand, the service team did a great job; they were prompt, professional, and showed excellent teamwork despite being clearly overloaded. However, management needs to step up. I am disappointed that they used a cheap off-site service that lacked professionalism. Without my permission, this third party took my vehicle off-site and returned it with a deep scratch on the door. Despite my keys being inside the car, they also forced open my locked hood rather than simply asking for assistance. Furthermore, I have yet to receive a written apology from management for the significant oversight regarding missing mandatory documentation that should have been completed before the sale. While the frontline staff is hardworking, the use of subpar off-site vendors and the lack of management accountability overshadowed the good work.

Came in to have a TPMS monitor fault light checked out. I was told they would update me on what the issue is as well as how long I can expect considering if parts were in stock or not. I left the dealership , never received a call despite then taking my contact information. 6 hours later I return and ask what’s going on and that I have to leave. I was then told it was the sensors and they were teplaceing the last one. 1.5 hours later and I’m still here. I run a business that relies on this truck. Had I been updated as told , I could’ve scheduled this when parts are in stock . I then asked , why I wasn’t updated and the same service tech said “oh yea sorry” . Terrible experience , I bring several of my cars here quite often for maintenance and repairs. Customer service/regard apparently doesn’t exist here anymore . It’s worth mentioning the last repairs done on one of my other vehicles here was about 1k over what every other ford was charging. Once I discovered this they then adjusted pricing. DO NOT COME HERE , I definitely won’t be returning . 8 hour job for TPMS replacement is a joke. Americas tire would’ve done it in an hour max and plenty of other ford dealerships would’ve simply informed you they aren’t even in stock.

I am very disappointed with (non)Performance Ford. I have a 2001 motorhome built on a Ford E450 chassis. Last year they worked on my cooling system. They had some difficulty finding some parts so it took some time fixing it. Totally understandable. Today I brought it in to work on the chassis air conditioning. I was told that they no longer work on anything older than 10 years old. Supposedly it's the decision of the new manager. It's hard enough to find someone to work on RVs and now the dealer refuses to work on it. So disappointed.

Ever since I found out my local dealer does mobile service for routine maintenance and I don’t have to bother with dropping off and getting a ride to get my vehicle, I love that they come to me. It’s amazing. My coworkers get all jealous and think I am a VIP. Well I feel that I am with this service.

Took my vehicle multiple times for the same issue. The service advisors are friendly and keep you updated but i don’t know what’s going on with the technicians. This last time i took my car in they left food in my passenger seat and some cleaning stuff. I also noticed they popped off a vent cover under my hood and didn’t even put it on properly, it was missing the pins that were holding it down. If this is how they treat customers cars I can only imagine what they’re doing when they’re supposedly “fixing” an issue with the car. I wouldn’t trust this place since they haven’t even seemed to fix the main issue that I brought the car in the first place! Don’t give this place your business.