Sun Devil Auto

I had an outstanding experience at Sun Devil Auto today. I brought my car in because my driver’s side window suddenly stopped working on my way to work, and I also decided to have my oil changed while it was there. The team went above and beyond from start to finish. They took the time to fully disassemble the door and diagnose the issue, then noticed the car’s low mileage and honestly suggested that the repair might actually be covered under my Audi warranty. Instead of charging me for diagnostic work they could have easily billed for, they only charged me for the oil change. That level of honesty and integrity is rare these days, and it absolutely earned my trust and future business. Huge thanks to Jaedon (hopefully I spelled that correctly!) and everyone else who helped me over the phone and in person. The customer service was exceptional, transparent, and genuinely helpful throughout the entire process. It’s hard to find an auto shop that puts customers first the way they do. Highly recommend!

I got in five minutes prior to my scheduled appointment. I was told their computer was down and they had to reboot. Ten minutes later they took my car in for service. They were fast,professional, and efficient. The assistant manager who helped me was great and went out of his way to assist me with my Groupon retrieval. Jason Dewey was his name.

took our car in with a broken AC hose. They had to order a part, but our repair was completed promptly and for a reasonable price. We will utilize this location again next time we need something. Desk person was courteous; parking was readily available, and location was convenient for us.

These guys are courteous, knowledgeable, friendly, and do a good job for a good price. It doesn’t get much better than that! The mechanic I interviewed myself before he worked on our truck, was a Line mechanic at Chevrolet and knew his stuff! I'm very satisfied with the results, and they went the extra mile to make sure the diagnosis was correct, and fixed the problem... I'm a mechanic myself in my history, and was very satisfied with the job. Highly recommend!

Sadly have to give this alert. Sun Devil has deceptive pricing. When I first called them, they sounded reasonable. At check in, it was clear the fees for the repair would be about 15% more than first discussed on the phone. I decided to move forward- so that's on me. The real surprise came at check out, and it's the reason for this one star review. At check out, I was charged a never disclosed charge. The charge is listed as "Shop Supplies" on the receipt- and it was $39.00- nearly 7% more than amount quoted. This is clearly BS. I asked the service rep three times to explain, then finally moved on and paid so I could take my car and leave. Replacing a part should be the part and labor. It screws in so what kind of supplies went into it. Maybe 2 bucks worth of windshield fluid. The rest is a scam. So- if you don't mind paying scam fees, this is your place. But if you want honesty, go somewhere else. Especially since once you hand them the keys, everything they do is out of your control. I can only imagine what the fees would have been if they were doing something more complex!!! This was simple part swap out. What if you need a new transmission??? They'll clean out your bank account.