AAA South Scottsdale Auto Repair Center

So impressed and pleased. Our family had vehicle emergency at 5p on a Thursday evening. Yuck. We pulled up, walked in and were met with caring faces. Elena Villa and Shawn Riley not only helped us with our truck right away but also went above and beyond to try and help us secure another truck that could pull our travel trailer so we could still go on our camping trip. Not once did they make us feel rushed or like we were burdening them. They even stayed past closing to make sure we were taken care of. Seriously so helpful, kind, professional and humanistic. Furthermore, they talked to us first thing Saturday morning with an update and offered to keep our vehicle safe and locked up over the weekend for us. Thank you Alena and Scott, you are a value add to AAA and they are lucky to have employees like you!

Great team here at this location. David, John and Robert - will help whenever they can and it’s comforting to have a team of people who care about your safety. My car experienced suspension issues and because AAA has repaired my car in past, I trusted their work! Highly satisfied and recommend them for any of your vehicle needs. Thanks guys!

The staff was all friendly, and they were ready to work on my car right at the time of my appointment. I waited in the lobby in a comfortable chair. The car was finished right on time with no problems. I will go back in the future!

Wow!! A 5-star experience! This review is all about David Yeck!! This gentleman is a true asset to your company and its reputation. Long story short- I walked into this AAA location late on a Friday afternoon, after being completely dissed , dismissed and blown off by AAA mobile service. Horrible experience. ( Phoenix Battery - brutal!) The driver refused to listen to me, and replace my battery which had left me stranded at least 3x over the last 6-8 months. I had a 36 month warranty. I Still had at least a year left on the warranty. The driver told me to go to a AAA location. lol. Without even a care that I could end up stranded again. So I did!! So glad I did , because David not only tested the battery himself, found it to be 41%, leaking and corrosion, and made the decision to replace it. No questions asked! I felt heard, safe , and that your staff here truly cares about customers’ safety and satisfaction. David exhibited true and real management skills. You now have a repeat customer. Thank you 🙏

Update: Emailed preferred email in their response, still no reply. 2 different cars, 2 separate misdiagnosed issues, a boat load of money later, a ton of anger and frustration, and 2 situations where I should have just handled things myself. After coming to this shop for multiple issues on my SUV, the last time should have been a precursor to the disaster I am facing now. To start, I had an AC compressor issue go totally misdiagnosed at the end of summer ( this was my first misdiagnoses from this shop). I went in for an issue with my car not idling correctly, left after paying almost $300 dollars for a "vacuum leak" just to leave the shop and INSTANTLY have the issue happen again leaving the parking lot, not even 48 hours later my AC compressor totally went out. No sorry, no willing to work with me on the price, nothing. I ended up having to pay an extra $300 for an ac compressor job because of the misdiagnoses. That already made me skeptical of this shop, I should have listened to my gut. Now fast forward to the debacle I have found myself in. I took my other car in for an alternator issue and a suspension issue. Alternator issue, got resolved (I would hope that would have been an easy one as the issue was, my alternator had caught fire). However the suspension issue again was COMPLETELY misdiagnosed to the tune of almost $2,000! For context I should have checked personally, I should have listened to my gut and double checked which I will take ownership on. I had a family member handle the on the phone transaction and information as I am unable to even have a phone on me for work. Originally I had said the car was having issues with clunking over minor bumps and rough riding. Before the car was even in the shop it had an almost entire suspension overhaul. New struts (not even 6 months old, we'll circle back to that in a minute) aftermarket Tein springs, new sway bar end links, new rear upper control arms with heim joints, rear toe rods, new axles, new ball joints, new wheel hubs, still even have a new front and rear sway bar set, and new rotors and brake pads to install. The ONLY part that was not done after months and months of trying to track down a suspension noise, was front LCA's (lower control arms). I get the car Monday after having a family member handle the transaction, with clear instructions both emailed to the shop and explicitly stated to said family member "I just want it diagnosed, if its anything that's been installed recently, I WILL deal with it myself." Apparently that was lost in translation as my entire front suspension was "re" done and nuked, with ALL of the parts, most not even 6 months old, thrown away. Entire new strut assemblies being the most expensive ($1,300 when the ones on the car were LITERALLY brand new and 1/16 the cost of that!) and the ones they removed maybe had 100 ( if that) miles on them! And to top it off? Guess what was still persisting on the car even after leaving the parking lot again?! The exact same noise, with the exact same issue! So after spending $2,000 for basically nothing, I now am not only left with a car still having the same issue! But now the cars ride height is so uneven its comical.. Seriously, your techs were okay with letting it leave like that??? After a day of anger and frustration, I express ordered lower control arms, installed them myself and now? Issue is gone!!! Regardless I am still out thousands at this point and had absolutely nothing to show for it other then a coupe that is now squatted like a redneck truck (embarrassing even)!