The Fix Auto Repair

I recently drove from NorCal to Phoenix with my cousin to catch the suns vs. warriors. A couple days into my trip my coolant temp started to rise - I took my car to firestone and was charged extra for a further diagnostic to inspect my radiator fans. They eventually quoted me 3.5k in damages, as a young woman traveling I didn’t know what to do so I called Arthur, for a second opinion. He was extremely thorough and helpful and, went out of his way to explain everything to me and assure me he can find a resolution at a cheaper price. After finding the issue, and seeing that firestone completely LIED to me about the issues, Arthur was able to grab the part and fix my car the same day for less than 1/3 of what I was quoted originally. I’m so thankful to have found them and if you are in the area and need car work you are safe in his hands. Amazing businessman and even better pricing. I will be sending my friends that are local to him & coming back if need be in the future.

So I took my 2013 vw GLI (dsg transmission) in for routine service on transmission filter and fluid change as I would every 30-40k miles. Shop said they will handle it no issues. First impression cars are all parked in front undone and looked sketchy . Second off when they did my service on transmission filter they jacked up driver side one corner up and proceeded to drain it. They asked me to make a payment prior to even working on the car which was $220 so I payed that which was slight odd 2hrs later the service manager Arthur I believe his name is comes back and says sorry the parts costed more can you pay a extra $80 which was definitely not what we discussed but I still payed it. After 3-4hours of sitting there car was done. My car was stuck in limp mode the mechanics couldn’t figure out why there was an apprentice learning with another mechanic. They said it was due to my transmission probably already going on its way out which my vehicle only had 118k miles. So they didn’t offer a refund or anything to fix the issue to why the transmission wouldn’t engage any gear and stuck in 1st . I limped it home and took it to another shop next morning. The shop said the car had to be leveled to do this service which it wasn’t at fix auto it was on a jack they check level it was overfilled by 2qtz of transmission fluid and now car runs fine after going to a reputable shop. I wouldn’t recommend this place to no one

Extremely great experience working with Arthur. I was dealing with the dealership that I purchased my car at, and they were trying to majorly upsell me. I found Arthur on a Sunday after not being able to find any other shops that were open. I was on my last resort I called him and he told me to show up did what he could today and I’ll be back on Wednesday for more service I will 100% recommend Arthur again great pricing great service and they care about your time.

I had a great overall experience the owner Arthur was very professional his rates were affordable and the repair time was efficient I would definitely recommend this repair shop best in the valley.

This mechanic shop gave me fast, courteous service and was very fair with their prices. Firestone wanted to charge me $338.00 for the same job that The Fix mechanic shop only charged me $140.00 for. These guys are honest and I, as a female really appreciate the fact that they did not try to overcharge me like Firestone's quote. Thank you and I will bring my car back to these guys from now on.