North Mountain Auto Repair

They are honestly probably the most reliable auto shop I have ever bumped into! Julian and Josh have been beyond amazing in so many different ways. They found discounts to make it affordable for me, made sure my vehicle was safe to drive and was very patient with me along the way. I would honestly give them 10 stars if I could! I highly recommend them for any type of auto repair as far as customer service, Fast service, reliable service & great coffee! Highly recommend!!

The entire staff at North Mountain was exceptional. We needed a sophisticated diagnostic as to why dash lights went on because of a possible sensor malfunction which even caused the steering wheel to lock. The staff worked very hard to find the problem that needed fixing. They found a solution and the cost for all their hard work was very reasonable. We would recommend North Mountain as an excellent auto shop to take your vehicle for a repair.

Julian and his team were absolutely fantastic. If you have any car repairs go here, I had huge maintenance done to my truck and they took care of it in a timely manner. Great pricing and a courteous attentive staff. Can not recommend them more if you want amazing service and awesome pricing do not hesitate to reach out. This man deserves a raise!

Brought in a 2018 Jeep grand Cherokee with a dead battery. But we had just replaced the battery 6 months earlier so we thought maybe the alternator. Was pleasantly surprised they offer towing to their place. Then I met Yulian. He could not have been nicer. They did a bunch of testing and replaced the battery even coordinating with O'Reily for the warranty. After the new battery was installed they checked the alternator which they said was fine. The point is, these people are fair, reasonable, friendly and trustworthy. It would have been easy to say the alternator was bad when it wasn't. But they didn't.

I strongly advise against taking any vehicle to North Mountain Auto. On 04/08/2026, I brought my 1996 Ford Probe GT to this shop for a water pump replacement. Dashcam footage explicitly shows the vehicle running perfectly fine that morning while it was at another shop receiving an estimate. It was dropped off at North Mountain Auto two hours later. On 04/13/2026, the vehicle was pulled into their bay exhibiting no problems, yet it exhibited severe running issues immediately after their "repair." The vehicle was subsequently removed to a neutral third-party shop via a recorded and documented chain of custody on 04/27/2026, ensuring no claims of tampering could be made. Independent diagnostics have since confirmed catastrophic engine failure, including air passing through the piston rings and a 25% leakage around the exhaust valve on Cylinder 5. Far more concerning than the mechanical destruction is the actively documented fraud and attempted cover-up. Forensic dashcam video and telemetry data captured the shop engaging in billing fraud by charging for one type of product (Asian vehicle blue coolant) while explicitly using another (Orange OAT Coolant; see Image 3). Furthermore, on 04/20/2026, approximately an hour before I arrived to pick up the vehicle, the mechanic is recorded stating to the front desk that he had already lost two days the prior week and five hours that current day on the car and was "done." Twenty minutes later, footage shows them manually overriding factory settings via the base idle set screw (BISS; see Image 5) in a deliberate attempt to hide over 30 documented engine stalls and doctor the vehicle just enough to collect payment. This override occurred on four separate occasions. Additionally, Image 4 shows the intake plenum was removed. There is absolutely no reason for its removal during a water pump replacement other than assessing internal damage; it provides no extra room or access and is 100% unnecessary. Both the mechanic and the shop stated they hadn’t "worked in that area," claiming the damaged wires and broken clips had nothing to do with their work, which the visual evidence explicitly contradicts. When the shop realized my dashcams automatically trigger upon movement or when the key is turned, they attempted to format the memory cards twice while the car was sitting in their bay: once on April 15th, and again after hours following a "stealth" repair on 04/22/2026. This constitutes direct spoliation of evidence to cover up their actions. When I reached out via text message, they immediately denied warranty coverage, blamed the car, and then blamed me. However, until this week, they had no knowledge that the dashcam footage was NOT actually deleted. If you’re going to perform such acts, you may want to research the specific dashcam to know how to format it. Just saying. I have retained a 236GB forensic data drive documenting every action taken in their bay. Now that every legal and regulatory action has been filed and is underway, I am leaving my experience here to help prevent others from suffering the same fate. Do not trust this shop with your property.