I brought in two newer Mercedes-Benz vehicles for tire service, and what happened afterward was one of the most dangerous and unprofessional experiences I have ever had with an automotive shop. After the work was completed, five lug nuts were never reinstalled on one of the wheels. The tire was also mounted incorrectly. While driving, the wheel began coming loose and I was forced to pull over and call roadside assistance to avoid what could have become a serious accident. When I later took the vehicle to my trusted tire technician for inspection, I was informed that the work had been performed improperly and should never have left the shop in that condition. This was not a minor oversight—it was a major safety issue that put me, my passengers, and other drivers at risk. To make matters worse, the shop charged premium prices for what should have been routine tire work, refused to take accountability, refused to offer a refund or compensation, and treated me with complete disrespect when I raised my concerns. I even had a witness present during these interactions. Rather than addressing the issue professionally, I was insulted and made to feel as though my concerns did not matter. Forgetting five lug nuts and improperly mounting a tire is unacceptable. The fact that these mistakes occurred on a vehicle that was returned to the road is alarming. Based on my experience, I cannot recommend this business to anyone who values safety, professionalism, or quality workmanship. Below is a picture of the tires they “replaced”😡😡 😂😂
View on GoogleL & J Tire & Wheel
Mechanic in Phoenix, AZ
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About This Shop
A trusted independent automotive service facility in Phoenix, NY, specializing in general maintenance and diagnostics. Committed to providing transparent pricing, professional service, and dependable diagnostics. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 8:00 AM – 6:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Straight up honest good work here, whether it’s patch work, tire replacement , balancing, etc. I’ve used them a few times in the past. i originally came for patch work because i was using street tires offroad, and ended up leaving better than I started with e load all terrain tires for a great price. Basically whatever your needs are, they got you covered
View on GoogleGetting real tired of this place, pick any government agency to stop by and shut them down, their customers will try to pick fights when you’re walking by on the sidewalk for no reason, disabled vehicles without plates parked out front rotating constantly. Love that I went for a run this morning and saw their signs down and gates locked because someone stole the tires they were using to hold the signs up 😂😂😂 employees also mean mug you if you’re passing by like all their clientele. But I like how cheap the rent is living next door to these people
View on GoogleGreat the girl working the scale for regular people like myself was so friendly and helpful. Will definitely go back again.
View on GoogleI've been coming here for a few years now and I'm super happy with the customer service and service they provide. They offer affordable tires when money is tough. So I totally recommend and they have my stamp of approval.
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