Brakes Plus

John G was so great and helpful! He was super kind and honest about maintenance that was needed for my car. Explained everything to a "lay person" like me. The service and quality is excellent and this location; I've been coming for several years. Tom, the manager, is really great too. Also, they have Wifi while you're waiting which is great when you need to get stuff done. Highly recommend!

I don’t think I’ve ever had a negative experience at this Brakes Plus. They’ve helped me through numerous car issues, and supported me all the way. Today, John checked me in for my oil change appointment and was so polite. I hate having to do anything with my car, all it does is stress me out, but he was so friendly it eased the stress for a minute. I’ve never been steered wrong here. And I’m grateful for the support.

Im here from out of state alone traveling & came to this shop to have them look at my front rotors for some noise i kept hearing & they did an oil change. The gentleman I dealt with was highly offended when I questioned what he was telling me. I assume because I am a female, or maybe he just has big ego issues. He did an oil change, & has that going for him I suppose. As far as brakes - he tried to upsell while giving false information & not actually diagnosing anything. He claimed I needed to redo all 4 sets of brakes entirely, (only front rotors needed) but then back tracked when I told him I had the pads replaced this passed Monday, & was fully aware the backs were good so no need for pads or backs as he claimed I needed those replaced already, I told him I noticed no grooves on the rotors etc from there he tells me “rotors are all completely shot and need replaced, but the calipers are wearing evenly so those are fine, it’ll be 1k” despite all life time warranty parts, on top of half the service not even needing to be done since the backs are good and the pads are all good. obviously further training is needed for these techs or at least the one I dealt with. He also tried to tell me I didn’t have a transmission dip stick. When I made it aware I knew what he was saying made no sense & was incorrect he got even more offended and snarky. I asked him to speak to my partner who is an actual mechanic because again it made no sense to even him as I was sending audio recordings to my partner so I didn’t mistake anything and this offended the worker even more. He refused to talk to my partner on the phone, I wouldn’t recommend, I get you have to upsell but know what you’re talking about. Ten mins after leaving I took it elsewhere and they confirmed brakes are all good, pads are all good, & it appeared the issue I was hearing was actually from a rock stuck. My cars no longer making noise and I saved 1k I didn’t even need to spend. I have since uploaded the video to my social media followings which Unknown to him the entire encounter was recorded along side the next shops proper diagnosis.

I’ve been coming to this Brakes Plus location for years for maintenance and repairs on my 2016 Ford Mustang GT, and I couldn’t be happier with the service. Tony, John, and the rest of the team are extremely knowledgeable, professional, and always take the time to explain what’s going on with my car without any hassle or misinformation. As a Mustang owner, I’m particular about who works on my vehicle, and they’ve consistently earned my trust. The service is always straightforward, honest, and done right the first time. I highly recommend this Brakes Plus location to anyone looking for reliable, trustworthy auto service. They’ve definitely earned a long-term customer in me.

This is a great shop! Takes great care of my kiddo who’s keeping her old 2003 sequoia trucking along. Thank you so much for your great service! We will be coming back. John B always takes great care of us.