This Smart Choice location is wonderful. I am a single woman and am always apprehensive about going to the mechanic but I have always felt well cared for here. The staff do not talk down to me, or assume I know nothing, and take the time to patiently answer my questions and make sure that I understand and am comfortable with the plan. They asked me before making additional repairs and gave me a choice of getting it done somewhere else if I prefer (I went for an alignment after a friend fixed my suspension and they needed to replace tie rod ends to do the alignment and they asked if I wanted to go to my friend for tie rod ends and I was so impressed they even asked. I had them do it. I have been coming back ever since). I even talked to a manager about how comfortable it is to be a woman customer at this shop, and he said they work to make sure that it is welcoming for all, and acknowledged that mechanic shops can be intimidating to women. There was a woman working the counter for a while but I haven’t seen her recently. They also always do great work and give solid, non-pressure guidance and advice. I’ve gotten tires replaced, oil changed many times (my go to place), and an alignment. They also helped me make the big decision to fix my air conditioning.
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Mechanic in Sumner, WA
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About This Shop
A trusted independent automotive service facility in Sumner, NY, specializing in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 8:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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I can't say enough good things about Kelly, Marci and their entire team. They are honest, fair, professional, and an overall hard working group of individuals. They went above and beyond trying to get my tire pressure sensors working. I highly recommend them for your tire needs. They care about their customers and it shows.
View on GoogleBlown away by the customer service. I came in with an emergency tire puncture and they patched it and sent me on my way within 20 minutes. They didn't charge me and just asked me to consider them when I need further work done. I am more than happy to do that and I appreciate the kind gesture.
View on GoogleI don’t know about this shop if I have to repeatedly tell you about something that you should be telling me about more than like this isn’t the place to have my car serviced it wasn’t charity I did pay for the service
View on GoogleWhat a breath of fresh air. Honest, real people that have your best interest in mind. These folks do great business. I've now had 2 great experiences in a row. Both times they got me in quick, price was great, very friendly and honest. You won't spend what you don't need to spend here and they do great work. Just purchased new tires for my Durango and let them know I was looking for quality they didn't break the bank. They gave me two great options and both were under budget. These tires are even better than what I had on that we're $500 more. Very happy with them and felt like they were looking out for me. I'll be back with my Honda soon. Appreciate the great service and authenticity.
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