Pennzoil 10 Minute Oil Change

These guys had quick and courteous service. I was a first time customer, but I will definitely go back if I'm in the area again. On their website, they had a $20 off coupon for an oil change, which almost cut my bill in half. They offered coffee while I waited, and made sure to vacuum my car, clean my windows, and park my car outside when it was finished. I was there for a total of 25 min from drive up to drive away, but I felt satisfied with my quality of service. They got me in right away and had great customer service.

I just had my oil change at this Pennzoil location in Redmond this morning (2/11/2017). Before I went to this location for oil change, I looked up the reviews on Google and Yelp, and overall ratings were high and positive. So I thought it should be a reliable and trustworthy place for oil change. At the location, I chose the high mileage oil change because my car was over 100k in mileage. I was offered to do the full synthetic, but I kept my choice of high mileage. The oil change was done in reasonable time. In the waiting room, there was a monitor showing the technician's work from above, but not below. I could see oil and fluid were added, tire pressure was checked (although I saw only one tire was checked), and vacuum was done. When I paid for the service, I asked specifically whether the oil filter was something difficult to find, and the technician told me it was a common type. When I got home, I checked the engine oil, and it looked cleaner. However, when I checked the oil filter, to my surprise, it was not changed (see the photo attached with the date). The oil filter for my car could only be accessed from under the car, so I was not able to see if it was changed (there was no camera monitoring the work from under). The oil change service clearly stated that oil and oil filter would be changed + the 23 point service. I am very disappointed as the basic component that is supposed to be changed at every single oil change was not done. If this is how this location serves all its customers, I am not sure how it lives up the good ratings, unless most of the reviews were not authentic.

Good service and very quick oil change. They spilled some oil on the engine so the car was smoking after I left. I would expect better from people that are always changing oil. The workers were very polite and while trying to up sell me, they didn’t hide cheaper products. I’ll probably go back.

My car is an 2018 Japanese car. After driving only 2000 miles after changing full synthetic oil here, I come to another shop where they change the oil in front of me, the mechanic told me the oil looks more black and is also a bit short in volume. I suspect if they actually changed the oil for my car. This doesn’t feel right.

This was definitely one of those times where the employee did such a good job, was so thorough and competent and authentic, that it warranted a good review so that other people that might be wondering who they can trust, can maybe read this and save themselves some time and just go here. And hopefully you'll get Ken. I did have to wait for quite a while before my car could be serviced, but it was a Saturday, it was towards closing, so that was to be expected. I considered driving elsewhere while waiting, but I was noticing how much time and care the technician was taking on the car he was working on, and it was actually reassuring that my car would be in good hands. And it was. I never know where to go for that basic oil change, but I think I found my place.