Jim's Automotive Performance

I had a very negative experience renting a truck through this location operating as Jim’s Automotive (U-Haul dealer). First, be aware: although this is an automotive business, they also act as a U-Haul rental location from the same address. My issue is specifically with the truck rental service. At the time of rental, I was clearly told that I did NOT need to refill the gas and could just return the truck. I asked multiple times to confirm this, and another person with me (listed driver Muhammet Emin Bilgin) understood the same. Later, I was charged for fuel anyway. I was also advised that returning the truck to the same location would be cheaper than dropping it off in Kent. That turned out to be misleading, since I was charged for both mileage and fuel. I returned the truck within about 5 hours on a Saturday, yet I was charged for an additional day because the business was closed Sunday. That makes no sense and should not be the customer’s responsibility. When I tried to resolve the issue, I spoke directly with the owner, which made the situation even more disappointing. Instead of helping, he repeatedly interrupted me, would not let me explain, and accused me of being rude while cutting me off during the call. They may try to separate themselves by saying this is a different business (U-Haul vs. Jim’s Automotive), but the service is provided at the same location, by the same people. As a customer, that distinction is meaningless. Overall, I feel misled and overcharged. I strongly recommend that people avoid renting trucks from this location and go through a corporate location instead.

Excellent service from start to finish. The team provided clear communication throughout the entire process, completed the work very quickly, and made everything easy to understand. Everyone was friendly, professional, and highly knowledgeable. It's refreshing to find a shop that combines great customer service with quality work and efficiency. I highly recommend them and will definitely return for future service needs.

I came in for an electrical problem with the ECU. Four months and a thousand dollars later they still hadn't fixed it. I took my car to a professional this week. I won't be returning to Jim's Automotive unless it's to request a refund..Very unhappy

If you’re considering renting a U-Haul from this location, be extremely careful. This is not an official U-Haul location, and they mislead you until you sign the contract. They will tell you there are no additional fees, but later you may find unexpected extra charges on your credit card. We were charged twice for the same rental amount. When we tried to dispute the charge, they wouldn’t let us properly explain the situation, acted as if they were right, and were very rude. They even told us not to come back, which shows how unprofessional they are. If you’re reading this before renting, this might be your last chance to avoid being scammed. Be cautious.

Being referred to Jim’s when I asks my neighborhood where to get a reliable front brake pads replacement for my 2021 GLE 350. It was a great experience as the communication was smooth through phone call, and got all done Friday with competitive price and nice service. For sure I will continue the business with them as well as letting them take care of another car in my garage soon.