Sea Tac Tire & Auto Tech

I had an excellent experience at Good Year Puyallup! From start to finish, the service was outstanding. Joey at the front desk was absolutely wonderful—friendly, helpful, and made the entire process smooth and stress-free. He took the time to explain everything clearly and kept me updated throughout. The technicians were extremely knowledgeable and did a fantastic job working on my Subaru Crosstrek. They were quick, honest, and very professional. It’s not always easy to find a shop you can truly trust, but this team really delivered. I highly recommend A Good Year Puyallup if you’re looking for reliable, professional, and trustworthy service. I’ll definitely be coming back!

We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday arrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

The service I received from Mark and Joey was fantastic. Mark squeezed me in at the last minute for an oil change. Had to wait a little longer to find the correct oil filter for my VW Touareg but Mark & Joey went over and above to make the wait worth it. Joey was very helpful in finding the correct tires I needed. Service was impeccable and I am a lifelong customer.

10/10! These guys were really nice and friendly! This was my first time not getting pressured into buying any additional services which was soooo refreshing. I accidentally left my debit card there and they called me immediately, before I even realized it was not in my wallet. As a young woman by myself, I felt very safe and comfortable here. I will absolutely return for my next oil change, and suggest Sea Tac Tire & Auto to everyone I know

My car came by tow it had broken down it over heated. Joey was awesome and honest about all the work they had done! My family and I have been coming here for 20 years! We always know they will do an amazing job and won’t ever keep you car for that long. They’re fast and efficient! Thank you Joey and your technicians!