Austin's Pro Max

I want people to know that this place is top notch. I took my 2019 Honda CRV to have a piece of sage brush removed from underneath my car. Not only did they do the work but also replaced 2 bolts that hold the bottom of the pan in place. And the best part there was no charge.

I can’t stress enough how much I urge you to stay away. I despise this shop because of how they messed up my brakes and lied to me about what they did. I brought a diagnostic from the people I bought the car from and from the shop they pawned me to and they refused to even provide me with a diagnostic of their own saying “we use our eyes and ears”. I had to talk to the big boss about this and he too was denying everything before even he went to the shop to talk to them. They are so quick to lie just to “protect their mechanics” but if you screw up you’d better admit to it. I ended up paying 5x the price out of my pocket because of these criminals. I was getting ready to take them to court and their boss said “I don’t appreciate the threat to sue and you aren’t going to scare me into paying for this but it sucks that this happened to you”. Like what a joke. Not even an apology. The manager here is Melinda and the big boss is Danny. They are both underhanded and are willing to lie to save themselves and their workers. STAY AWAY!!!

PLEASE READ THIS VERY CAREFULLY IN FULL DO NOT EVER COME HERE!!! This is the most criminal mechanic I have ever been to. I sent my car in for a brake check with fully functioning brakes and no brake codes, then I come to pick it up and they messed up my brakes and the brakes did not work. I could not safely or legally drive my car. I went inside to confront them and they lied to my face saying this problem was there before. I told them that they were wrong and they know it because I legally can’t be sold a car with brake problems (lemon law). I get ignored then they proceeded to pawn me over to a different shop because they were “unable to fix my car”. They cost me an extra $600 out of my pocket to fix their mistake and upon confronting them a second time they continued to lie to my face. The issue was there was an o ring that was misplaced and the master cylinder was not on correctly and the only way for this to occur is for a mechanic to take it off and make an error when putting it back together. They were the only people to touch my car after I bought it. They are the filthiest criminals I have ever met. I am a college student struggling with finances and they put me in debt because of this, and the fact that they lied to my face several times makes me sick to my stomach. Please save yourself the money and NEVER, EVER, EVER COME HERE!!

Don’t ever come here. They took 3 days to do a “free” brake check. When I come back to get the car, they had messed up my brakes. Melinda said they needed a tool, then the tool didn’t come in time, then she said to just grab the car because they “couldn’t fix it”. It costed me $600 extra to fix their mistake. They lied about not going into the engine where the problem they caused was and insisted they only touched with my pedals. She said they “put everything back together” but they didn’t have the tool I waited 3 pointless days for to take anything off and so they lied to me about what they did to cover their mistake. Absolute worst shop and worst people I have ever met. Save your time and money and go somewhere else. Anywhere is better than here.

My vehicle had an improper oil change done at a major oil change facility in the area. I called Austin's Pro Max immediately. They help me by getting my car in finding out that I didn't have an oil filter in place at all Put a new oil filter in and oil, and my engine was seized, gave me a great quote to fix it held my car for two weeks while waiting on the insurance company. Great. People will definitely be taking my cars here from now on. 5 stars. Come see melinda and crew and get taken care of properly!!!!