I have been doing business with TRC for over 20 years, the past 4 years they have really gone down hill. Their warranty policy seem to be "its always someone else's fault" we got a 4l60e with a deep pan for a 4x4 and had a shallow filter. We found the fault and they claimed we did it. Then wouldn't work with us to help the costumer. We bought a 2nd transmission from them (like we shouldn't have) for 400.00 more then the first one and it went out 2.8 years later with 8k miles. Chris the manager we have had conversation's with will not help us in anyway. This seems to be a ongoing issues with them. I do not recommend using them if you want a good warranty. We had a 96 ford f150 we got a transmission from them and it never left the shop. We got paperwork that says we were to to get 120 a hour for warranty work but they only paid 70.00 a hour. quality control has really gone down hill the passed few years.
View on GoogleTransmission Remanufacturing
Mechanic in Kent, WA
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About This Shop
Providing reliable, high-quality auto repair services in Kent, NY, this shop specializes in general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 7:00 AM – 5:30 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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6 star experience. Not only are they friendly and super helpful but their transmissions are immaculate. Devin saved my ass with a customer that was unhappy. I cant recommend these guys enough
View on GoogleWe have tried using TRC transmissions several times over the years. Unfortunately there product doesn't meet expectations. We have had multiple failures on several different transmissions. Of those failed transmissions, they have failed multiple times. Sometimes with the same failure repeated after sending them back for warranty repair. Getting them to cover the cost of a warranty repair is like pulling teeth. No one calls back, they do not want to pay, they want you to send their product back so they can deny any wrong doing. They do not honor there warranty. While they are nice people on the phone and talk a good game, its all a show. Some of the most dishonest people I have met in the automotive repair industry. Not only did they screw up multiple times for our customers but also my own personal truck. I have had my transmission sent back to them three times. Wouldn't trust them for the 4th. Ended up having the wonderful people at SeaTac transmission fix TRC's poor workmanship. Best thing is, SeaTac Transmission charged me half the price. I suggest finding a business that will have a moral code, care about the people they are doing business with, and most of all, actually have the ability to rebuild transmissions that last longer then 10,000 miles. After TRC gets your money, they no longer care. -Iron Mike Automotive In reply to TRC's response. It seems from your recent reviews, this is what happens with your services..
View on GoogleI own STAR Automotive in Oregon. This is the first time I have used TRC for my transmissions. We had two transmission jobs back to back and TRC made it happen. I am very impressed with the customer experience I have had with the staff, especially (Sandy) what a lady! Kathryn was amazing about getting our cores picked up very promptly. Will I continue to use TRC....."You better believe it". Thanks for the great experience.
View on GoogleThese guys are awesome. Great quality transmissions and they are very knowledgeable about every make and model, worked with me to get the correct transmission for my vehicle
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