Copart - Spokane

This place is the worst and should have stopped doing business here a long time ago. They take your 100 dollar membership fee and say it’s refundable within 7 days, I call the next day to have it refunded and they tell me sorry can’t do that. Refund my money and I’ll gladly take this review down, but beware Copart has been nothing but a scam to me and my business

This is a business that is not to be trusted. The fact that insurance companies use them to store vehicles that have been involved in accidents is crazy. I was involved in a minor accident that was no fault of my own, and my insurance company had my vehicle towed to Copart Airway Heights. My insurance company decided my vehicle was a total loss, and while we were negotiating whether I would buy it back or not Copart caused damage to my vehicle by destroying my tailgate. I was not notified, nor was my insurance company notified that they had caused this damage. I bought my vehicle back from the insurance company and when it was delivered to my house, I noticed the damage to the tailgate that wasn't there from the accident. I had photos after the accident to show all the damage to my vehicle. I contacted Copart and the general manager admitted they had caused the damage and asked me to get two quotes which I did. After sending him the information he later came back and said that Copart wasn't gonna pay anything because the insurance company had deemed my vehicle a total loss. I got my vehicle back and now have to pay $2500 to get a new tailgate because they destroyed the one that was on it. It's very apparent that they hoped I would not buy the vehicle back, and then the damage would never be discovered once my vehicle made it to the wrecking yard. Do not trust these guys.

This company under valued my vehicle by $10,000. It was a 2024 Ford Expedition Max Limited with the stealth package, had under 16,000 miles on it and was only two years old. I did not choose this company, the insurance company did. I wouldn't recommend that anyone use this business.

WoW, This is one of the best Copart's I have EVER dealt with! The team truly tries to get it right! From the top down they are a great team! I having bought from all of the west coast, I have seen many deceptive photos and NONE of them are from this yard! It is always a pleasant and friendly transaction! The changes that have taken place here at the Spokane yard are wonderful! I have help several friends buy cars here, and I always recommended Copart first when anyone is looking for a project or in need of a major part.

So I enjoyed the bidding process but not the website and services. The deposit refund instructions are wrong on the website making it very hard and time consuming to deal with. My renewal was in Feb. and I received my renewal fee at the beginning of Dec! Called support and member services said they were able to process my refund and close my account but I didn’t receive confirmation of this. I only got an email saying my account is suspended and I will not be able to login, bid, or make payments. My account was still pulled up on my phone showing the $99 fee and my $400 deposits still there… now I am NOT able to get into the account to confirm there is no charges or fees pending. Had to call a location and she said the member services guy didn’t request the renewal fee be taken off! He only requested the deposits refund and suspended/DOWNGRADED my account rather than closing it like I asked! In all this process was a pain and took several hour to accomplish. The first person said they did what I asked and didn’t, he gets 1 out of 5 stars, Daisy at the Spokane location was the most help and polite but still was only able to put in requests for me but had no way of letting me know how the requests will turn out. But I would give her 4 out of 5 stars because she was making it seem like I was stuck with the $99 dollar early renewal charge till I kept asking how we can get it off of there. Now after dealing with the first person who didn’t request the renewal refund I don’t know if she actually was able to or if I was lied to like the first man I talked to. She said I might have access to my account information again to see how it turns out but as of right now I don’t and it’s still suspended so that’s not happening. Also they are not accredited by the Better Business Bureau (BBB). Same thing happened last year so I had to keep the account then this happened again this year. Needless to say I will not do business with this company again unless things are changed.