McKays Automotive - The Woodlands

After spending 3k on a car worth 6k, they didn’t fix anything at all. I brought the car in for the first time to diagnose and fix a check engine and oil leak. It was just a bad sensor they changed it and the problem was fixed. The light came back on and they said it was three more sensors. I said ok ended up paying 1500 for the diagnostic and parts. After that I was driving the car when it just turned off on me. Had to push the car back home and called this place. Got it towed to this shop they ran the diagnostic after a week they told me it was the ipdm a 500 dollar part. They called and tried charging me 2400 dollars for this fix and that that the car still had a misfire and multiple other codes. So I ended up paying 1500 because they put parts on without verifying with me. So they discounted that. So I ended up paying 3k for me to receive the car running horribly and with a check engine light. They also left parts of my engine harness exposed when they diagnosed the part.

Alan and his team are the best!!! I am in my 20s, I’m a woman’s and I am not mechanically inclined at all, I also have a 2019 Jeep Cherokee, and I already know what you’re thinking - oof. My car has caused me a lot of problems, and has definitely lived up to the “Just Empty Every Pocket” stereotype with the amount of things that have gone wrong. However, Alan and his team have looked out for me since I’ve started using them as my mechanic. No one at this shop has ever talked down to me, or tried to take advantage of me because I don’t know any better. If anything, they’ve done the exact opposite. When MOPAR screwed me over by sending faulty parts for my repair, Alan had my back and kept me up to date any time he had new updates. Alan and his team have earned a lifetime customer and I will continue to recommend their services to anyone that mentions their car in my presence!!!

I respected that there was no upselling, and no language couching actual costs like customers should be taken advantage of, which was my experience at the dealership and another shop that I looked to pay for my repairs. They were courteous, plain, simple, direct, and did the job in quite a timely way. And best of all, their prices beat the others by 50%.

made an appointment for CVT and differential oil change. I was given a price. Everything was as advertised. On time on target! entire process was done in less than 2 hours. McKays is honest and transparent on what to expect. Will be continuing using McKays.

Under Qualified for services they attempt to offer. Inspections Rotations Oil Change is as far as I would go. I had them do the shocks which they told me was the reason for the noise out of the rear of the car. I agreed as I am not a Automotive expert and told them fine if that was the issue. Well I cannot belive that they felt it was fixed. The noise was still there the same. I took the tech for a ride he heard the noise how he did not before saying it was fixed. He took what I assume was the lead Tech for a ride and when they got back they begain to look futher and I explained nothing was any different at which point they professed that the Shocks were bad anyway. So they put another new pair of shocks on to my point a new pair and a 3 year old pair had exactly the same fault hard to believe? Another ride and same issue It took 4+ techs rocking the Car then they got the Manager out who helped the lead Tech in looking further. At that point I was told my rear axel bushing were bad and Appx $1200.00 to fix my issue. No faith at this point I said no. I checked into pricing further and got prices of $725.to $850. not $1200.00. I then took my car in to a trusted shop and they found lose axel Bolts tightened them at No Cost and problem solved. McKay was not qualified or was trying to be dishonest going to leave that open but my advice is look else where for your Automotive repairs in my opinion the proved there incompetence in there knowledge and skill in there job is entry level knowledge skill at best and not that in the diagnostic skill. Be aware use another shop!