LMC Complete Automotive

I brought my SUV to LMC Complete Automotive after it just wouldn't start. I couldn't have been happier with the experience. T & Gary were incredibly nice, professional. I was also greeted by the most absolutely Cutest Doggie Winston ;) LMC was immediately very upfront with the charges about how much the diagnostic test would be. Then LMC front desk T sent me detailed information regarding the repairs needed to repair the issue with my vehicle within a few hours. I appreciate the honesty and service with respect provided to me. They kept me updated throughout the entire process. Unlike other shops, they didn't try to upsell me on unnecessary repairs. The price was reasonable, and they had the repairs finished before the end of the day. Super impressed with that!!!! This is the only place I will now trust for honest, top-notch service in town! I am the MOST honestly vocal person alive & when I tell you they were amazing I mean that.

I went to get my smog inspection at LMC. I have been there before and had excellent service so I decided to go back. LMC exceeded my expectations. My appointment was at 3pm which I did online for the first time. When I arrived place was nice and clean. They have water and coffee and TV. I was in and out before I could get good into reading my book. I would say I was out within 15 minutes. Great service. I will be bringing my other car also.

I have been bringing my wife’s 07 Acura RDX and my 2016 Honda Pilot. To LMC for over 10 years and I always am pleased with the quality of work. They diagnose and fix what is needed. Never had to bring it back because it wasn’t fixed correctly. Recently I brought my Pilot in cause the AC was blowing cool but not as cold as my wife’s SUV so they fixed it. Not it might blow a little colder than the wife’s SUV. Very pleased with their quality of service over the years.

I paid $600 for them to fix a thermostat and leak associated with my radiator. When I left my seatbelt notification for both front seats kept going off and still does. I immediately called Matthew from down the street. He was oddly hesitant Then said he didn’t know. After a little more hesitation, he said I could maybe bring it back and maybe he could look at it to help me figure it out? Him, personally 🤔 I told him that’s OK. I could maybe figure it out His hesitation and suggestion for assistance were concerning in the least. I thought I could trust Matthew, but I was wrong. My vehicle never once had this issue, not once they did something. I thought I found a trusted Mechanic shop nearby. Unfortunately I was wrong.

I had a different experience than most reviews suggest. I came in for an alignment and asked them to check a suspension sound in the front. they came back claiming I needed almost $4000 worth of work, saying that essentially all my bushings and boots were ripped and worn. they told me they were only quoting the urgent repairs and that more work should be done but I could give it some time. this confused me because the car felt solid while driving other than a slight wobble at 65mph. I noticed at the time that they seemed to be double charging for labor, as most of these parts connect to each other. for example, the wheel bearing hubs must be removed to replace the control arms, sway bar links (stabilizer bar links), and the shocks. I also thought it was odd to only recommend changing one wheel hub. though with a projected $4000+ in repair bills on the horizon, these felt like the least of my problems at the time. I got 2 second opinions, including one from the dealership. both said I needed wheel bearings and front control arms, and all my boots and other suspension bushings are still healthy, I looked underneath myself and can confirm zero boot rips. (see attached photos and videos.). I had concerns about the rust, but I was assured by both places the parts were fine. realizing LMC had falsely diagnosed my vehicle was very disappointing, and I worry about how many others may have spent thousands of dollars on things they absolutely did not need. my dad was a life long mechanic, he taught me to consolidate related repairs, so I always research what parts make sense to replace at the same time to combine labor costs. because of how my suspension is connected, i am choosing to replace my front strut/coils, control arms (with added camber alignment bolts), wheel hubs, tires, and sway bar links (with genuine GM OEM parts I purchased through Rockauto myself) at a different shop, even though the control arms and wheel bearings are the only urgent necessities. my total cost is about $1500, including 4 wheel alignment and balance. I regret giving LMC $100 to look my suspension over. needless to say I will not be back. my advice? get a second opinion before accepting a repair quote from this shop.